Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.
Overview
6
6
years of professional experience
Work History
Order Processing Analyst
Cognitive Stars India Pvt Ltd
03.2024 - Current
Responsibilities:
Inventory Management: Monitor and manage inventory levels to ensure optimal stock quantities, preventing overstocking or stockouts by analyzing sales trends and forecasting demand.
Supplier Coordination: Coordinate with suppliers to place orders, negotiate prices, and arrange timely delivery of goods, maintaining strong relationships to ensure reliability and cost-effectiveness.
Quality Control: Implement and oversee quality control measures for incoming materials and finished products to ensure compliance with company standards and customer satisfaction.
Logistics Management: Develop and maintain efficient logistics strategies, including shipping methods, routing, and carriers, to minimize costs and delivery times.
Issue Resolution: Investigate and resolve any supply chain issues, such as delays, quality discrepancies, or invoice mismatches, to maintain smooth operations and customer satisfaction
Process Developer
Genpact India Pvt Ltd
Jaipur
06.2021 - 03.2024
Contributed to the smooth execution of business loans by providing support to bankers at a leading Australian bank.
Valuations, Legal Vetting, coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans.
(Attained an efficiency of 97% accurate cases)
Customer Support Executive
Jewel Alliance Network Pvt Ltd
Jaipur
04.2018 - 03.2020
A Tv channel formerly known as Gemporia & Indology, where my job role for first year was to place the order for jewels being displayed on Live Channel and solve delivery, product related and return and refund related issue
After one year I was promoted to CRM team, where I handled escalation and queries coming in through social media
I also handled a Team of 20 people in absence of Manager or Team leader and made day end reports and QC analysis.
Education
B.Com -
University of Rajasthan
Jaipur, India
Skills
Communication Skills
Customer Service Skills
Strong analytical and problem solving skills
Strong interpersonal skills to explain and present complex concepts to technical and nontechnical audience
Adaptability and flexibility
MS Excel, Outlook and Powerpoint
Time Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
Achieved recognition of having consistent performance for 6 months which included production as well as coaching to the new folks without impacting core activity and accuracy.
Recognized as all rounder with managing both core and non core activities.
Timeline
Order Processing Analyst
Cognitive Stars India Pvt Ltd
03.2024 - Current
Process Developer
Genpact India Pvt Ltd
06.2021 - 03.2024
Customer Support Executive
Jewel Alliance Network Pvt Ltd
04.2018 - 03.2020
B.Com -
University of Rajasthan
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