Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Govind Sharan Patawari

Govind Sharan Patawari

Jaipur

Summary

Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.

Overview

6
6
years of professional experience

Work History

Order Processing Analyst

Cognitive Stars India Pvt Ltd
03.2024 - Current

Responsibilities:

  • Inventory Management: Monitor and manage inventory levels to ensure optimal stock quantities, preventing overstocking or stockouts by analyzing sales trends and forecasting demand.
  • Supplier Coordination: Coordinate with suppliers to place orders, negotiate prices, and arrange timely delivery of goods, maintaining strong relationships to ensure reliability and cost-effectiveness.
  • Quality Control: Implement and oversee quality control measures for incoming materials and finished products to ensure compliance with company standards and customer satisfaction.
  • Logistics Management: Develop and maintain efficient logistics strategies, including shipping methods, routing, and carriers, to minimize costs and delivery times.
  • Issue Resolution: Investigate and resolve any supply chain issues, such as delays, quality discrepancies, or invoice mismatches, to maintain smooth operations and customer satisfaction

Process Developer

Genpact India Pvt Ltd
Jaipur
06.2021 - 03.2024
  • Contributed to the smooth execution of business loans by providing support to bankers at a leading Australian bank.
  • Valuations, Legal Vetting, coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans.
  • (Attained an efficiency of 97% accurate cases)

Customer Support Executive

Jewel Alliance Network Pvt Ltd
Jaipur
04.2018 - 03.2020
  • A Tv channel formerly known as Gemporia & Indology, where my job role for first year was to place the order for jewels being displayed on Live Channel and solve delivery, product related and return and refund related issue
  • After one year I was promoted to CRM team, where I handled escalation and queries coming in through social media
  • I also handled a Team of 20 people in absence of Manager or Team leader and made day end reports and QC analysis.

Education

B.Com -

University of Rajasthan
Jaipur, India

Skills

  • Communication Skills
  • Customer Service Skills
  • Strong analytical and problem solving skills
  • Strong interpersonal skills to explain and present complex concepts to technical and nontechnical audience
  • Adaptability and flexibility
  • MS Excel, Outlook and Powerpoint
  • Time Management

Languages

Hindi
First Language
English
Proficient (C2)
C2

Accomplishments

  • Achieved recognition of having consistent performance for 6 months which included production as well as coaching to the new folks without impacting core activity and accuracy.
  • Recognized as all rounder with managing both core and non core activities.

Timeline

Order Processing Analyst

Cognitive Stars India Pvt Ltd
03.2024 - Current

Process Developer

Genpact India Pvt Ltd
06.2021 - 03.2024

Customer Support Executive

Jewel Alliance Network Pvt Ltd
04.2018 - 03.2020

B.Com -

University of Rajasthan
Govind Sharan Patawari