Cricket
Govindu Kolluri, PMP®
Technical Account Manager
Bengaluru
Summary
Technical Account Manager with more than 15 years of industry experience. My experience extends beyond technical expertise, encompassing customer relationship management, pre-sales, and consulting. Now, as a Technical Account Manager at Google Cloud, I relish the opportunity to architect solutions that drive business growth and efficiency for diverse clients.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Technical Account Manager
Google Cloud
7 2022 - Current
- Building and maintaining strong relationships with key enterprise-level customers as their primary point of contact for technical inquiries and cloud adoption
- Provided expert advice and guidance to customers on Google Cloud services, solutions, best practices, and implementation strategies to meet their business needs
- Collaboration with sales teams to develop account plans and strategies for customer success, growth, and retention
- Guiding customers through cloud adoption journeys, including migration planning, execution, and post-migration support
- Conduct technical workshops and training sessions for customers to enhance their knowledge and proficiency in Google Cloud technologies
- Gather customer feedback and insights to advocate for product improvements and enhancements within Google Cloud teams.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Presented technical presentations to clients to explain product features and benefits.
- Utilized data analytics tools to monitor account performance, identifying trends and making informed recommendations.
Support Escalation Engineer
Microsoft
04.2016 - 07.2022
- Served as a subject matter expert (SME) on SharePoint, OneDrive, Project Online, and Planner
- Diagnosed and analyzed complex technical issues, identified root causes, and implemented appropriate solutions
- Collaborated with cross-functional teams to escalate critical issues and drive their timely resolution
- Investigated and resolved issues related to SharePoint, OneDrive, Project Online, and Planner
- Value add to the team by automating the recurring process using the Microsoft Tools ( Power Automate )
- APAC SharePoint Escalation Lead - and driven many initiatives that includes the tech sessions, automations, proactive engagements with stakeholders , data analysis and reporting to LT , Overall operation health and Vendor management
- Assisted in maintaining and enhancing knowledge management systems
- Being part of 24/7 technical escalation support team for enterprise customers.
Technology Analyst
Infosys Limited
06.2009 - 03.2016
- Collaborated with cross-functional teams to deliver cutting-edge technology solutions to clients
- Led technical analysis and requirement gathering sessions with stakeholders
- Created comprehensive documentation for software projects, ensuring ease of use and maintainability for future developers.
- Designed and developed software applications using full-stack tools
- Participated in client meetings and presentations
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Most Valuable player in subsequent Years for the impact that was created in customer engagements.
Education
Bachelor of Science - Information Technology
V R Siddhartha Engineering College
Vijayawada, AP 05.2005 - 05.2009
Skills
Google Cloud
Certification
Project Management Professional ( PMP )
Accomplishments
- Q2 India TAM Awards: Best Customer Experience & Ramp-up (08/2023)
- Largest Customer Win and Steepest ramp for the quarter ( Q1 ) (04/2023)
- FY22 - Q1 - Microsoft 365 Spotlight Award (12/2021)
- Microsoft Culture Advocate (09/2020)
- Architects of Excellence (ACE) - Culture and Values Champ Individual Award (Individual) -FY20 H2 (08/2020)
- Microsoft CSS Impact Award ( Team )- FY20 Q4 (07/2020)
- Microsoft CSS Impact Award (Individual) - FY19 Q3 (06/2019)
- Architects of Excellence - Star Escalation Award (Individual) - FY17 H1 (03/2017)
- RnR Award under Most Valuable Player (Individual) - FY 2015-16 (04/2016)
Google Cloud
Microsoft
Infosys Limited
Affiliations
- Project Management Institute ( PMP Certified )
Interests
Chess
Travelling
Websites
Timeline
Project Management Professional ( PMP )
04-2024
Google Cloud Certified Professional Cloud Architect, 09/2022 - 09/2024
12-2022
AZ-305 | Microsoft Azure Solutions Architect Expert, 03/2022 - 02/2023
12-2021
[Internal Microsoft] - Microsoft Technical Leadership Development Program - Alumni, 10/2021 - Present
10-2021
Support Escalation Engineer
Microsoft
04.2016 - 07.2022
Technology Analyst
Infosys Limited
06.2009 - 03.2016
Bachelor of Science - Information Technology
V R Siddhartha Engineering College
05.2005 - 05.2009
Technical Account Manager
Google Cloud
7 2022 - Current
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