Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
Generic

Govte Manasa

Secunderabad

Summary

Experienced and dynamic Team Leader with over 11 years of expertise in GIS and Maps Data Management. Demonstrated ability in enhancing operational efficiency, mentoring diverse teams, and maintaining exceptional quality assurance standards. Skilled in data-driven decision-making, process optimization, and fostering continuous improvement cultures. Proven record of client satisfaction and team success in high-impact environments.

Overview

12
12
years of professional experience

Work History

Team Lead

Cognizant Technology Solutions
12.2023 - Current
  • Client: Apple India Pvt Ltd — Project: POI
  • Planned and managed resource allocation to align with project timelines.
  • Led team motivation strategies to achieve productivity and quality benchmarks.
  • Delivered monthly pulse feedback to team members to ensure ongoing performance improvement.
  • Raised tool discrepancies and policy issues via Buganizer; collaborated with internal teams to resolve.
  • Monitored escalations, risks, and validated incentive calculations and stack rankings.
  • Drove attrition discussions and managed team shrinkage to sustain operational stability.

Subject Matter Expert (SME)

Cognizant Technology Solutions
Hyderabad
10.2019 - 12.2023
  • Provided technical and process mentorship across project teams.
  • Drove performance enhancements through strategic initiatives and expert-level insights.
  • Created and led internal knowledge-sharing best practices.
  • Designed effective training programs to improve team capability and satisfaction.

Senior Process Analyst

Infosys BPM
02.2016 - 05.2019
  • Client: Google
  • Conducted in-depth quality reviews and factual audits (Qcing).
  • Shared analytical insights with Google PGMs on key evaluation data.
  • Mentored analysts across multiple evaluation types.
  • Rated “Commendable” for outstanding contribution during performance cycles.

Analyst

GlobalLogic Technologies Ltd.
11.2013 - 02.2016
  • Process: Bulk Edits
  • Performed quality assurance audits and shared feedback with operators.
  • Published detailed reports and dashboards on daily, weekly, and monthly metrics.
  • Mentored bottom-performing employees to elevate overall team performance.
  • Conducted new hire training at on-site vendor locations and monitored SLA compliance.
  • Advised leadership on error trends and performance improvements.

Education

Bachelor of Technology - Electronics & Communication Engineering

Malla Reddy College of Technology And Science
Hyderabad
05.2012

Intermediate (MPC) -

Board of Intermediate Education
Hyderabad
03.2008

S.S.C. -

Board of Secondary Education
Hyderabad
01.2006

Skills

  • Good Excel skills
  • Using Tableau for fetching Data
  • Leadership and Teamwork
  • Friendly, positive attitude

Languages

English, Hindi, Telugu

Disclaimer

I hereby declare that the above-mentioned information is true to the best of my knowledge.

Timeline

Team Lead

Cognizant Technology Solutions
12.2023 - Current

Subject Matter Expert (SME)

Cognizant Technology Solutions
10.2019 - 12.2023

Senior Process Analyst

Infosys BPM
02.2016 - 05.2019

Analyst

GlobalLogic Technologies Ltd.
11.2013 - 02.2016

Bachelor of Technology - Electronics & Communication Engineering

Malla Reddy College of Technology And Science

Intermediate (MPC) -

Board of Intermediate Education

S.S.C. -

Board of Secondary Education

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Govte Manasa