Summary
Overview
Work History
Education
Skills
Certification
Blog
Recommendations
Trainings Provided
Timeline
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Gowdhaman Karthikeyan

Summary

Dynamic Product Manager with over 14 years of experience in engineering enterprise management solutions and driving product strategy within challenging environments. Proven ability to align product vision with customer needs, manage diverse teams and execute complex projects that boost adoption and improve user experience. Committed to leveraging data insights for prioritization and conflict resolution while fostering collaboration across stakeholders. A customer-focused leader dedicated to delivering innovative and high-quality solutions that meet organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Product Manager

Microsoft
10.2014 - Current
  • Promoted twice in September' 2022 and September' 2024
  • Strategized and developed features for a product with 200M+ MAD
  • Increased cloud attach adoption by 50% (40M to 60M devices) by improving scalability and reliability of Cloud Sync feature
  • Productized Windows Update Distribution Report from 0 to 1 which increased adoption of Windows Update of Business feature 25% (15M to 20M devices)
  • Optimized and scaled Assignment Filters to handle more than 100B evaluations per month
  • Contributed to data platform and feature enhancements in Intune Suite with a potential of 10B revenue

Customer Engineer/Premier Field Engineer

Microsoft
04.2017 - 09.2021
  • Promoted twice in March'2018 and March'2020
  • Utilized strong interpersonal skills to build lasting relationships with customers, fostering loyalty and repeat business opportunities.
  • Functioned as Dedicated Field Engineer for various S500 customers of Microsoft including Cognizant, Virtusa, FL Smidth, Wipro, NTT Data Limited, HPE, First American, Samsung, Olam etc.,
  • Implemented Device and Application Management for various enterprise customers with more than 400K devices
  • Created Automation Solutions for enterprises notably, Zero Touch Windows Server Patching Solution, User and Device Onboarding, Virtual Machine Management, Alert Auto Resolution, Integrating SCOM with Ticketing System (BMC Remedy, Service Now, HPSM) etc., saving millions of dollars

Associate Consultant

Microsoft
10.2014 - 04.2017
  • Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
  • Created Automated solution to migrate 2M+ mailboxes from on-premises to cloud reducing several thousand person-hours and increasing efficiency with consistency.

Systems Engineer

Tata Consultancy Services
07.2010 - 10.2014
  • Promoted twice in July'2011 and July' 2012
  • Worked with the largest cross-platform SCOM monitoring environment at The Home Depot, managing 19,500+ Windows and UNIX agents (AIX, HPUX, RHEL and Cent Linux) across multiple management groups
  • Authored 20+ Cross Platform and Custom Management Packs in SCOM
  • Integrated SCOM with IBM Tivoli Netcool (event management system) using System Center Orchestrator incorporating internal business processes to resolve incidents promptly improving productivity by 50%

Education

Bachelor of Engineering - Mechanical

Government College of Technology
04-2010

Skills

  • Product launches

  • Remote support

  • Field data collection

  • Planning and execution

  • Azure IaaS

  • Windows 10

  • Android

  • IOS

  • MacOS

  • Linux/Unix

  • Enterprise Mobility Security

  • Entra Id (Azure AD)

  • Intune

  • Configuration Manager (SCCM)

  • System Center Suite

  • SCOM

  • SCOrch

  • PowerShell

  • PowerShell DSC

  • Azure Automation

  • Power Automate

  • Unix Perl

  • Shell Scripting

  • Azure Monitor

  • Log Analytics

  • KQL

  • SQL

  • Power Bi

Certification

  • Microsoft 365 Certified: Enterprise Administrator Expert (MS 500, MS 100, and MS 101)
  • Microsoft Certified: Azure Administrator Associate (AZ 900 and AZ 103)
  • Microsoft Certified Technology Specialist (MCTS): Administering and Deploying System Center Configuration Manager 2012 (70243)
  • Microsoft Certified Professional (MCP): Implementing Microsoft Azure Infrastructure Solutions (70533)
  • Microsoft Certified Technology Specialist (MCTS): Monitoring and Operating a Private Cloud (70-246)
  • Microsoft Certified Technology Specialist (MCTS): System Center Operations Manager 2007, Configuration (70-400)

Blog

Blog

Recommendations

LinkedIn Recommendations

Trainings Provided

  • Modern Provisioning of Windows 10 devices using Autopilot
  • Onboarding Enterprise Mobility + Security (Azure AD + Endpoint Management - Intune + Security)
  • Enterprise Mobile Device Management using Intune.
  • Azure Automation
  • PowerShell Scripting
  • Azure Infrastructure as A Service
  • Azure Security Center
  • Azure Monitor (aka Log Analytics/OMS)
  • System Center Operations Manager - Configuration and Authoring
  • System Center Orchestrator - Automating Datacentre

Timeline

Customer Engineer/Premier Field Engineer

Microsoft
04.2017 - 09.2021

Associate Consultant

Microsoft
10.2014 - 04.2017

Senior Product Manager

Microsoft
10.2014 - Current

Systems Engineer

Tata Consultancy Services
07.2010 - 10.2014

Bachelor of Engineering - Mechanical

Government College of Technology

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Gowdhaman Karthikeyan