Gowri A

Highly organized Application Support with Eight years of experience in Life Science and Financial Billing Operations. To secure a challenging position where I can effectively sharpen and contribute my skills as a professional possessing competent technical skills and work for the significant growth of the organization.

• Have worked in different projects as Production Application Support, Fixing Bug fixes, incident management, Monitoring the jobs, fulfilling the enhancements as per client requirements.
• Experience in working in Ticketing/Bug tracking tools such as HPSE, Jira, WIT, Agile methodology, Service Now.
• Basic Knowledge on Scrum Master Role. Zero surprises in delivery and 100% SLA compliance. Skilled in error & event handling.
• Experience in handling the incidents and Zero defects’ deliverables.

• Pfizer (Life Science) - PGS Network Solutions, Handled Different production web applications, During WannaCry Patching for the servers, Supported in testing Auxiliary applications. Gained sufficient knowledge Pfizer change management, PDOCS, QTS, RFC and Exception/Deviation process. Handled Production Applications such as Labels, Orchestrate, Forecaster, Vera. High Priority incidents has been resolved. Access management related task. Undergone Changed Implementer assessment and got certified.
• SINGTEL GROUP - Developed Two Outlet Maintenance Module for SingTel FS2 Application. Developed Outlet Maintenance and Role Maintenance Module in Fulfillment System using MVC and AngularJS.
• Shire CMSO- Handled two major applications HMA & CDIT application, Individually worked on HMA application production deployments & Worked on Production HMA Realignment activities without any issues. Prepared Insight on Portal Security analysis for Shire – Digital Marketing portal Manage & validate specialty pharmacy Customer data, access management. Ensure the adherence of all defined delivery processes and CDP for self.
• AT&T INC., NSBP – Cegeka NSBP (Network Source Billing Preparation) got Application transition from On-site from the scratch and the platform for minor development, support, and maintenance.Involved directly to the end user and performed operation activities , Network Sourcing Deals new set-up & billing preparation, NSBP Support Monitoring and troubleshooting NSBP Application. Created more than 12 NEW deals into production application. Migrated the two deals from V2 to V4 Version through Web application along with live data. Loading of Bloomberg Exchange rate values using SSIS Package on monthly basis. Generate Post billing Monthly billing reports. Generate feeds on daily basis. Creation, Activation, Deactivation of tools for different deals Feed creation & Management (Feed generation automation) Interfacing with IBS and Project team for SID's and Site ID's structure set up. Mapping of incorrect SID and Site values Troubleshooting of errors raised by the user and fixing them on priority.
• Mondelez - Vulnerability Scanning Used Snyk Tool for Vulnerability Scanning Report, Based on scan report share vulnerabilities report to concern Team Closely work with individual team for Downtime window details Ensure backup is taken whenever required.

• Father's Name: Arumugam S
• Date of Birth: 01/27/1994
• Nationality: Indian

No-134, Suriyampalaiyam Post, Tiruchengode, Namakkal Dt, 637211

English, Tamil

Here by I declare that all the details furnished above are true to the best of my knowledge.

• Shire GPTW Spotlight Awards - May 2018

• AZ-900 Azure fundamentals