Gowri Menon
Kochi
Summary
Human Resource Manager with extensive experience at Exult Global Inc., specializing in employee lifecycle management and HR policy development. Led successful HRMS implementation and improved performance evaluation processes, promoting a culture of continuous improvement. Skilled in strategic recruitment and fostering strong employee relations, contributing to organizational success through impactful HR initiatives.
Overview
10
10
years of professional experience
Work History
Human Resource Manager
Exult Global Inc.
Kochi
05.2025 - 08.2025
- Managed the end-to-end employee lifecycle from recruitment to exit.
- Designed and implemented HR policies in alignment with organizational goals.
- Established and managed the performance management framework.
- Set up and streamlined payroll and statutory compliance processes.
- Led POSH compliance initiatives and constituted the Internal Complaints Committee.
- Introduced and facilitated employee development programs, including cyber security awareness sessions, soft skills training, and other capability-building workshops.
- Fostered employee relations and strengthened workplace culture.
- Partnered with leadership on HR strategy and delivered regular reporting.
- Spearheaded HRMS implementation for process automation.
- Oversaw global human resources management for cross-border teams.
Human Resources Manager on Contract
10.2024 - 04.2025
- Contracted as HR Manager for three mid-sized IT firms to establish and streamline their HR operations.
- Provided end-to-end HR consulting to startups and mid-sized IT companies.
- Developed HR policies, managed recruitment, payroll, and compliance for multiple clients.
- Implemented appraisal systems and supported organizational development during scaling phases.
- Conducted employee engagement programs, one-on-one feedback sessions, and grievance resolution.
- Set up HR documentation systems, exit processes, and HRMS tools to improve operational efficiency.
Lead HR Generalist
Servsys Corporation
Kochi
03.2022 - 09.2024
- Lead a team of HR generalists, providing strategic guidance and support to ensure achievement of individual and team targets, particularly in immigration processes.
- Oversee daily HR operations, including employee records management, HRIS administration, benefits administration, onboarding, offboarding, and the implementation of HR policies with a focus on immigration compliance.
- Act as the primary point of contact for employee inquiries and concerns related to immigration, ensuring fair and consistent application of HR policies and effective conflict resolution.
- Conduct evaluations of candidates and employees, documenting performance to inform HR decisions and development plans.
- Manage the entire employee lifecycle for clients, ensuring smooth transitions for international hires and compliance with immigration regulations.
- Work closely with finance, operations, and other departments to facilitate effective processes that support immigration and client delivery.
- Oversee the filing of tax returns at federal, state, and local levels, ensuring compliance and accuracy.
- Lead the renewal of business insurance policies and issue Certificates of Insurance (COI) to vendors and clients.
- Ensure timely and accurate filing of annual reports and compliance with all regulatory requirements.
- Administer employee benefit programs, including health insurance and retirement plans, ensuring accurate enrollment and addressing employee inquiries related to immigration benefits.
- Complete verbal and written employment verifications for all current and former employees, supporting immigration processes as needed.
- Prepare and present quarterly and annual reports to management, providing insights into HR and immigration metrics.
- Ensure adherence to legal and regulatory requirements relevant to HR and immigration.
- Identify training needs and design programs to enhance team capabilities, fostering a collaborative environment and supporting the professional growth of team members, particularly in immigration processes.
HR Generalist
Servsys Corporation
Kochi
03.2020 - 02.2022
Human Resource Specialist-IT and Pharmaceutical
NewAgeSys
Kochi
02.2019 - 03.2020
- Utilized various sourcing tools such as CareerBuilder, Indeed, Monster, LinkedIn to find qualified candidates for clients such as Novartis, Merck, J&J, Pfizer, Boeing.
- Conducted first round of interview to evaluate candidates' qualifications and skills for the position.
- Built and maintained strong relationships with candidates, providing regular updates on their application status and guiding them through the recruitment process.
- Utilized ATS software to track and manage candidate data, maintains accurate records, and generates reports on recruitment metrics.
- Extended job offers to selected candidates, facilitated salary negotiations, and coordinated the onboarding process to ensure a smooth transition for new hires.
- Contributed to the development and execution of employer branding initiatives to attract top talent, including enhancing the organization's online presence.
Lead Visa Officer
Santa Monica Study Abroad Pvt Ltd
Kochi
12.2017 - 02.2019
- Lead a team of visa officers and oversee the processing of visa applications, ensure all the documents are compliant, submitted in timely manner and recorded diligently.
- Ensure excellent customer service is provided to applicants, inquiries received, and resolving issues that arise during the visa application process.
- Managed a team of 3 visa officers by providing guidance and support as and when needed.
- Train new visa officers by providing them with the knowledge and skills necessary to process visa applications with utmost accuracy and efficiency.
- Ensure compliance with Immigration laws and regulations on all visa applications by being up-to-date with latest Government, Embassy, Consulate updates.
- Represent the company in seminars, expo's, exhibitions and various other events company conducts and generate business.
- Achieve 0% rejection rate target by reviewing the visa applications, verifying the accuracy of information submitted and making the final call on whether to approve or deny applications for submission to Embassy/Consulate.
Customer Service Associate for NA CS
Sutherland Global Services
Kochi
11.2015 - 11.2017
- Handle inbound North American Customer calls regarding their sales, accounts and technical queries on a target basis.
- Explain what all anti-virus products MacAfee has; up sell and cross sell the products based on customer's requirements.
- Handle the purchase, renewal, cancellations and refunds as per customer demands.
- Set up/Install antivirus in multiple devices by walking the customer to the process or by taking remote access.
- Troubleshoot customer's device on the error message they receive, identify and implement the solution promptly.
- Resolving customer complaints on a target basis.
- Providing exceptional customer service by staying up to date with product and service information.
- Liaise with various government officials and other stakeholders to ensure that visa applications are processed efficiently and effectively.
Education
Bachelor of Commerce -
IGNOU
Master of Commerce -
IGNOU
Skills
- Employee lifecycle management
- HR policy development
- Strategic workforce planning
- Performance management
- Talent development
- Employee relations
- Conflict resolution
- HR analytics
- Data-driven decision making
- Change management
- Organizational development
- HRM tools: ADP, Trinet, Deel, Paylocity, BambooHR, GreytHR, KekaHR, Zoho, Workday, RazorpayX
- Background verification: Equifax, Sterling, Checkr, SpringVerify
- Employee insurance: BCBS, Principal, OneAmerica
- Commercial insurance: The Hartford, Philadelphia & Co, Embroker, Chubb
- Retirement plans: Roth IRA, 401(k), Calsavers
Employee Insurance
- BCBS
- Principal
- OneAmerica
Business Insurance
- The Hartford
- Philadelphia & Co
- Embroker
- Chubb
Retirement Plans
- Roth IRA
- 401(k)
- Calsavers
- Disability Insurance
- Life insurance
Languages
- Malayalam
- English
- Hindi
Background Verification
- Equifax
- Sterling
- Checkr
- SpringVerify
Hr Tools
- ADP
- Trinet by Zenefits
- Deel.com
- Paylocity
- Bamboo HR
- GreytHR
- Zoho
- Workday
- RazorpayX
Timeline
Human Resource Manager
Exult Global Inc.
05.2025 - 08.2025
Human Resources Manager on Contract
10.2024 - 04.2025
Lead HR Generalist
Servsys Corporation
03.2022 - 09.2024
HR Generalist
Servsys Corporation
03.2020 - 02.2022
Human Resource Specialist-IT and Pharmaceutical
NewAgeSys
02.2019 - 03.2020
Lead Visa Officer
Santa Monica Study Abroad Pvt Ltd
12.2017 - 02.2019
Customer Service Associate for NA CS
Sutherland Global Services
11.2015 - 11.2017
Bachelor of Commerce -
IGNOU
Master of Commerce -
IGNOU