GOWRISHANKAR MANIVANNAN
Bengaluru
Summary
Aspiring Senior Desktop Engineer seeking opportunities in challenging environments to leverage and enhance professional and interpersonal skills while adding value to organizations.
Overview
5
5
years of professional experience
Work History
Senior Systems Engineer
Mindsquare Technologies (INDIA) Private Limited
Bengaluru, India
09.2023 - Current
- Managed and supported hospital desktop environments across wards, theatres, clinics, ED, ICU, and administrative units, ensuring stable and secure endpoints for patient-care workflows.
- Troubleshot complex networking issues, maintaining uninterrupted service provision.
- Supported TrakCare upgrades, hotfixes, module rollouts, and post-deployment testing, ensuring minimal disruption to live clinical operations.
- Provided tier-3 escalation support for critical clinical systems (TrakCare, PACS/RIS, clinical apps), maintaining high system availability in time-critical environments
- Oversaw installation of hardware components, ensuring compatibility with existing systems.
- Trained staff on new system features, enhancing productivity throughout the organization.
- Provided specialized TrakCare application support, resolving workflow, access, and performance issues.
- Acted as primary technical contact for escalations and configuration queries.
- Monitored system performance to identify and resolve slowdowns and errors.
- Escalated critical incidents, service outages, and clinical system degradations to the IT Manager and relevant senior stakeholders, ensuring rapid response and coordinated recovery.
- Delivered regular performance, SLA, asset, and incident trend reports to the IT Manager, highlighting risks, improvements, and operational insights.
- Provided regular status updates to the IT Manager on clinical system issues, endpoint performance, and operational risks
- Managed the full lifecycle of hospital IT assets, including desktops, laptops, thin clients, tablets, scanners, label printers, and clinical peripherals.
- Conducted regular audit checks and reconciliation between physical assets and system records to ensure compliance with security, procurement, and financial policies.
- Managed asset retirement, secure data wiping, disposal, and recycling in accordance with hospital governance and data protection regulations.
- Successfully closed 90% of all TrakCare-related incident tickets, working closely with the central TrakCare support team to ensure rapid resolution for clinical users.
- Ensured timely communication with clinical stakeholders during incident and change management cycles, maintaining strong SLA performance and high user satisfaction.
- Mentored junior engineers and contributed to continuous improvement in automation, documentation, and endpoint engineering standards.
Systems Administrator
Smart Pave Solutions Pvt. Limited
Bangalore
11.2020 - 09.2023
- Installation and maintenance of desktop systems, printers, operating system and application software.
- Trouble shooting Desktop and Application Problems.
- Deploy laptops to new users.
- Trouble shooting printer and network support.
- Trouble shooting and managing Hardware/Network Devices.
- Updated Anti-virus, patches and service packs.
- Troubleshooting local LAN network related issue
- Configuring Network printers.
- Solving Desktop and OS related issues.
- Troubleshooting all kind of application/software related queries and hardware related issue and Network issues like network connectivity issues.
- Installation and maintenance of desktop systems, printers, network hardware, system hardware, operating system and application software.
- Configuring and setting up Mail client like MS Outlook
- Updating and installing patches to all Desktop systems
- Solving the Hardware related issues like Laptop, printers and other peripherals.
- Installation and configuration of Operating systems like Win 7, Win 10 and Application and Mandatory software’s.
- Computer Hardware knowledge.
- Installation and Configuration of Desktop with required Applications.
- Configuring and Setting up the Mail Client MS Outlook.
Education
SSLC -
Sri Gayathri Higher Secondary School
salem05-2010
B.E. - Civil Engineering
Institute of road and transport technology
erode01.2016
Diploma - Civil Engineering
Thiagarajar polytechnic college
salem01.2013
Skills
- Systems engineering
- Network troubleshooting
- Desktop environment management
- Clinical systems support
- Adaptability to new technologies
- Hardware troubleshooting
- Networking protocol
- Microsoft infrastructure expertise
- TCP/IP, DHCP, DNS fundamentals
- Firewall and VPN policy creation
- Switches and routers fundamentals
- Operating Systems
- Desktop Management
- Patch Management & Updates
Accomplishments
1.Best Employee of the month IT support
2.Appreciation for NABL contribution from IT Support
Personal Details
Tamil
English
Hindi
Declaration
I hereby declare that all the particulars stated above are true to the best of my knowledge. Date: Place: (M.Gowrishankar)
Timeline
Senior Systems Engineer
Mindsquare Technologies (INDIA) Private Limited
09.2023 - Current
Systems Administrator
Smart Pave Solutions Pvt. Limited
11.2020 - 09.2023
B.E. - Civil Engineering
Institute of road and transport technology
Diploma - Civil Engineering
Thiagarajar polytechnic college
SSLC -
Sri Gayathri Higher Secondary School