GOWRISHANKAR S
Coimbatore
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
17
17
years of professional experience
Work History
Manager - Credit Operations
Bajaj finance limited
Coimbatore
11.2019 - Current
- Established processes to ensure efficient workflow throughout the organization
- Coached and trained sales team members in order to improve their file quality.
- Document quality check/adherence to policy and process
- Doing disbursement process using finnone and finacle
- Maintain file processing TAT above 99% on every month
- Maintain physical file dispatch TAT above 99% on every month
- Maintain cheque deposition TAT above 99% on every month
- Maintaining all KRA goals over expectations
- Processing fixed deposit files using Salesforce and finacle
- Managed customer service inquiries and complaints in a timely manner
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintaining s2s cross sell on every month
- Maintaining daily MIS report and updating to AOM
Assistant Manager-Credit/SME Branch Operations
Bajaj finance limited
Coimbatore
08.2018 - 11.2019
- Processing and disbursement of salaried personal loans, business loans and professional loans
- Document quality check/adherence to policy and process
- Doing disbursement process using finnone
- Maintain file processing TAT above 99% on every month
- Maintain physical file dispatch TAT above 99% on every month
- Processing fixed deposit files using Salesforce and finacle
- Managed customer service inquiries and complaints in a timely manner
- Maintaining s2s cross sell on every month
- Maintaining daily MIS report and sent to reporting manager
Assistant Manager (Credit Operations)
Adecco/Teamlease services limited
Coimbatore
05.2017 - 08.2018
- Created reports on sales trends, inventory levels, and financial data.
- Processing all unsecured files
- DM preparation, QDP processing and generating Loan Agreement Number
- Payment processing and amount disbursement
- Fixed deposit B2B process
Sales Officer
RESOLVE ITECH CORP
Coimbatore
04.2015 - 02.2017
- Visiting all colleges and universities in and around Coimbatore
- Conducting seminars and presentation classes to the students
- Confirming the students to admit in our institution
- Implemented promotional campaigns to boost sales volume
System Administrator
PROMPT INFOTECH
Coimbatore
03.2011 - 03.2015
- Configuration of ADS,DNS and DHCP server in WINDOWS 2003/08 server.
- Performed regular backups of critical data and documents.
- Collaborated with other teams to develop solutions for various projects.
- Planning, installing, maintaining LAN networks.
- Creation and managing VLAN
- Installing and configuring security devices- firewall
- Proxy server installation using squid server in fedora
- Tally 9.0 server installation and maintenance
- Maintained inventory of hardware assets including servers and desktops.
Level 2 IT Support Engineer
P2SOFTECH (Client-Schneider Electric)
Bangalore
12.2010 - 03.2011
- Investigated root cause analysis of incidents reported by users or automated monitoring tools.
- Assisted with the deployment of new applications and services in production environments.
- Diagnosed complex technical problems and implemented solutions in a timely manner.
- Coordinated with vendors to resolve hardware and software compatibility issues.
- Trained end users on proper usage of installed applications and systems.
- Monitored backups for all servers to ensure successful completion of jobs.
Junior Network Engineer
GEMINI COMMUNICATIONS PRIVATE LTD
Coimbatore
12.2008 - 12.2010
- Monitored performance of networks to ensure adequate bandwidth utilization and availability of services.
- Monitored user access rights to ensure compliance with security policies.
- Installed software updates for servers, workstations, operating systems, firmware upgrades for networking devices.
- Deployed LAN and WAN hardware and software solutions including routers, switches, firewalls, VPNs.
Desktop Support Engineer
STAR VISION SOFTWARE SOLUTIONS
Coimbatore
06.2007 - 12.2008
- Diagnosed and resolved hardware and software issues efficiently.
- Monitored system performance and conducted preventive maintenance tasks regularly.
Education
MBA - ISM
Bharathiar University
Coimbatore 12-2011
B.E - CSE
Sri Ramakrishna Engineering College
Coimbatore 04-2007
DCT - Computer Technology
Suguna Polytechnic College
Coimbatore 04-2004
10TH STANDARD - Matriculation
Shri G N Sam Matriculation School
Coimbatore 04-2001
Skills
- Business Development
- Project Management
- Performance Management
- Strategic Planning
- Operations Management
- Financial Management
- Salesforce Management
- Customer Relationship Management (CRM)
- Team Leadership
Languages
Tamil
First Language
English
Upper Intermediate
B2
Timeline
Manager - Credit Operations
Bajaj finance limited
11.2019 - Current
Assistant Manager-Credit/SME Branch Operations
Bajaj finance limited
08.2018 - 11.2019
Assistant Manager (Credit Operations)
Adecco/Teamlease services limited
05.2017 - 08.2018
Sales Officer
RESOLVE ITECH CORP
04.2015 - 02.2017
System Administrator
PROMPT INFOTECH
03.2011 - 03.2015
Level 2 IT Support Engineer
P2SOFTECH (Client-Schneider Electric)
12.2010 - 03.2011
Junior Network Engineer
GEMINI COMMUNICATIONS PRIVATE LTD
12.2008 - 12.2010
Desktop Support Engineer
STAR VISION SOFTWARE SOLUTIONS
06.2007 - 12.2008
MBA - ISM
Bharathiar University
B.E - CSE
Sri Ramakrishna Engineering College
DCT - Computer Technology
Suguna Polytechnic College
10TH STANDARD - Matriculation
Shri G N Sam Matriculation School