Gowri Sheela

Successfully drove product adoption for a global clientele at IBS Software, a leading provider of SaaS solutions for the travel industry. My role as a Transformation Enabler involved:

• Leading Client Onboarding for Major Airlines: Spearheaded client product adoption for a diverse range of clients, including Delta Airlines (onsite), China Airlines (onsite), Cargolux (onsite), DNATA (online), Singapore Airlines (online), Lufthansa (online) and Air France KLM (online).
• Developing & Delivering Tailored Training Programs: Designed and delivered engaging training programs customized to each client's specific needs, ensuring a smooth and successful product adoption process.
• Crafting Comprehensive Training Materials: Created comprehensive training materials, from planning and outlining to writing clear and concise instructions.
• Conducting Needs Assessments: Gathered client requirements through data collection and discussions, ensuring training content addressed specific challenges.
• Facilitating Collaborative Learning: Partnered with design specialists to create visually appealing training materials using designated tools.
• Leveraging Subject Matter Expertise: Focused on crafting core content of Computer-Based Training (CBT), demonstrating strong understanding of product functionalities.

This role allowed me to utilize my communication and analytical skills to bridge gap between product development and client needs at IBS Software

I honed my ability to adapt training content and delivery methods to cater to various client learning styles and backgrounds, ensuring successful product adoption across a global client base.

Leveraged data analysis skills to extract valuable insights from surveys, ultimately enhancing client success and brand reputation.

• Survey Analysis & Reporting: Conducted in-depth analysis of survey data to identify key customer trends, sentiment, and feedback. Translated findings into clear and concise reports, presentations, or other documents, providing actionable recommendations for clients to improve their products, services, and customer experience.
• Customer Engagement & Improvement: Interacted with client customers, addressing their inquiries and leveraging survey insights to guide strategies for improved customer satisfaction.
• Communication: Utilized strong interpersonal and communication skills to effectively serve customers and collaborate with colleagues.