GOWRI V SHANKAR
26A/40, Kumaraswany Street, Perembur, Chennai
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Have completed Business English Communication (Level 2) from British Council.
Overview
24
24
years of professional experience
Work History
Workflow Planner, Specialist
Mckinsey Global Services India Private Limited
Kerela
01.2001 - Current
- Joined as Visual Aids Specialist and have worked for 2 years.
- Have served as Service Desk Specialist: Prime role is to handle Client Calls and to Manage the floor situation depending on the work flow. Have handled this role for 8 years
- Worked as a Excel Coordinator: In this role i have to primarily handle all the excel request that comes to our company. Review the request and make sure the output provided meets the client expectation. Have been the pillar in setting up the team to handle Excel type of request. Setting up a team includes Training the team members and working with them live on the floor to make them understand the process of work as well. Have been in this role for 8 years
- Also Serviced as Reservations Coordinator: In this role have to manage the reservations request made by client depending on the floor situation. Have been in this role for 1 year.
- Current role is Workflow planner: This role is similar to the reservations coordinator, additionally have to manage the Daytime Reservations that comes up, Coordinate the work with the specialist and make sure the output provided meets the user requirement.
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset
- Listened and responded to customer requests and forwarded necessary information to superiors
- Provided suggestions for the team to make sure the team performance goes beyond Service Level Agreement (SLA)
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
PA to Asst. Regional Manager
Rallis India Limited
Tamilnadu
06.2000 - 01.2001
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained appropriate filing of personal and professional documentation
Education
J.D. - Commerce
Muthukumaraswamy College of Arts And Science
Chennai06.2000
Skills
- Report Distribution
- Access Control
- Administrative Oversight
- Invoice Preparation
- Bookkeeping and Basic Accounting
- Verbal and Written Communication
- Recordkeeping and Documentation
- Customer Service
- Visitor Greeting
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Beginner (A1)
Timeline
Workflow Planner, Specialist
Mckinsey Global Services India Private Limited
01.2001 - Current
PA to Asst. Regional Manager
Rallis India Limited
06.2000 - 01.2001
J.D. - Commerce
Muthukumaraswamy College of Arts And Science
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