GOWTHAM D T
SENIOR DESKTOP SUPPORT ENGINEER
KOCHIN
Summary
Supporting Service Center Manager specializing in Computers, Mobiles & Electronics gadgets and team supervision. Adept at creating and sticking to budgets while increasing profits and providing fantastic care. Trained in leadership and conflict management with knowledge of modern computer systems. Resourceful Service Center Manager with two years of experience. Dedicated to long-term goals and day-to-day streamlining. Adept at cutting costs and following budgets without sacrificing fantastic standards for customer service and employee performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Service Center Manager
UNICOM MOBILE PRIVATE LIMITED (OPPO ELECTROINCES INDIA PVT LTD)
KOCHIN (KERALA)
2021.11 - Current
- Presented budgets and performance reports to corporate offices.
- Scheduled daily service center employees and monitored performances.
- Implemented training systems for new employees on training.
- Prepared monthly budgets for overall staff and center.
- Trained new staff members on company policies and center expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Apple Technician
AMPLE TECHNOLOGIES PRIVATE LIMITTED
KOTTAYAM (KERALA)
2021.03 - 2021.11
- Offered assistance in implementing and developing training programs.
- Working for all Apple product iPhone all model, iPad all model, and MACBOOK all model. Diagnose and repair hardware issues, completely built computers troubleshoot technical issues, and install software
applications. - Installed, configured and maintained computer systems and network connections.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and implemented preventive maintenance procedures.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored system performance to identify potential issues.
Digital Repair Specialist
RELIANCE SMSL LIMITED (RELIANCE JIO INFOCOMM LIMITED)-
CHENNAI (TAMIL NADU)
2018.11 - 2021.01
- Maintained inventory of repair supplies and ordered parts.
- Working for Jio Employee Laptop, Desktop, Printer, Customer Basic phone, LYF Smartphone, Jio, MIFI Device, Fiber Device and Jio Brand Swiping Device fully serviced.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Repaired and tested electronic circuit boards, wiring and components.
- Inspected and tested, repaired and refurbished products for proper operation.
- Followed detailed repair and maintenance procedures for consumer products.
- Communicated with suppliers and vendors to order new parts and components.
- Installed and programmed variety of consumer products.
Mobile Repair Technician
JEEVES CONSUMER SERVICE PRIVAT LIMITTED (Flipkart Authorized Service Company)
CHENNAI (TAMIL NADU)
2017.05 - 2018.11
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- I have seen all kinds of Brand in FLIPKART Online Shopping in Electronic Device Mobile, Laptop,Mac Book, Printer, all Brand TV installation and repaired.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Adhered to repair and maintenance guidelines set down for all kind of devices.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Replaced worn or broken parts on machines and equipment.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
Desktop Support Technician
Aparajitha Dynamic Synergies (P) Ltd.(TVS Electronic Private Ltd Groups Of Company)
CHENNAI (TAMIL NADU)
2016.02 - 2017.03
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Worked with various systems, software and peripherals and various types of games.
- Learned and implemented new software testing procedures.
- Purchased, setup and installed new computers.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Company policies.
- Enhanced helpdesk ticketing system, resulting in 100% reduction in support call turnaround time.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
High School Diploma -
Govt Model Residential School
KERALA (INDIA) 2007.04 - 2008.04
High School Diploma -
R.M.Govt Kallar HR.SecSchool
TAMIL NADU (INDIA) 2008.04 - 2010.04
DIPLOMA ENGINEER - Electrical, Electronics Engineering Technologies
Thanga-Muthu Polytechnic College
TAMIL NADU (INDIA) 2010.05 - 2012.04
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
SBM College of Engineering And Technology
TAMIL NADU (INDIA) 2012.04 - 2015.04
Skills
Staff Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of seven staff members.
Certification
C
Timeline
Service Center Manager
UNICOM MOBILE PRIVATE LIMITED (OPPO ELECTROINCES INDIA PVT LTD)
2021.11 - Current
Apple Technician
AMPLE TECHNOLOGIES PRIVATE LIMITTED
2021.03 - 2021.11
Digital Repair Specialist
RELIANCE SMSL LIMITED (RELIANCE JIO INFOCOMM LIMITED)-
2018.11 - 2021.01
Hardware & Networking
2018-07
C
2017-09
Mobile Repair Technician
JEEVES CONSUMER SERVICE PRIVAT LIMITTED (Flipkart Authorized Service Company)
2017.05 - 2018.11
Desktop Support Technician
Aparajitha Dynamic Synergies (P) Ltd.(TVS Electronic Private Ltd Groups Of Company)
2016.02 - 2017.03
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
SBM College of Engineering And Technology
2012.04 - 2015.04
DIPLOMA ENGINEER - Electrical, Electronics Engineering Technologies
Thanga-Muthu Polytechnic College
2010.05 - 2012.04
High School Diploma -
R.M.Govt Kallar HR.SecSchool
2008.04 - 2010.04
High School Diploma -
Govt Model Residential School
2007.04 - 2008.04
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