Gowtham E
Chennai
Summary
Dynamic Service Manager with extensive experience at DK Motors, excelling in team leadership and customer service. Proven track record in optimizing operations and enhancing customer satisfaction through effective communication and mechanical troubleshooting. Skilled in using dealer software to streamline processes and ensure timely service delivery.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Service Manager
DK motors
Chennai
10.2023 - Current
- Managed daily operations of service department at automotive dealership.
- Trained staff on customer service protocols and repair procedures.
- Coordinated service appointments to optimize technician schedules.
- Handling service advisor’s
- Handling Customers Escalations
- Mechanical floor and Body shop handling
- Handling insurance Claims and surveyor
- Preparing estimation for accident, vehicles, and insurance claims
Service Advisor
Volkswagen Chennai
Chennai
10.2020 - 10.2023
- Coordinated service schedules with technicians and parts departments.
- Explained repair services and maintenance options to customers.
- Job card opening
- Approval take from customers For Replacement parts and Vas
Service Advisor
BOSCH CoCo
Bangalore
11.2018 - 10.2019
- Assisted customers with vehicle inquiries and service appointments.
- Coordinated service schedules with technicians and parts departments.
- Explained repair services and maintenance options to customers.
- Team handling
- Value added services promoted for Customers. Under body painting ,vehicle polishing , silencer coating
Service Advisor
Nandi Toyota
Bangalore
08.2014 - 11.2018
- Assisted customers with vehicle inquiries and service appointments.
- Coordinated service schedules with technicians and parts departments.
- Explained repair services and maintenance options to customers.
- Given a delivery on time
Education
Diploma in Mechanical Engineering -
Sri Krishna Polytechnic College
Batlagundu Dindugal 06.2011 - 04.2014
St Xavier’s Hr Sec School
Kodaikanal Skills
- Service management
- Team leadership
- Customer service
- Mechanical troubleshooting
- Microsoft office
- Using Dealer Softwares
- Maintain clean environment
Timeline
Service Manager
DK motors
10.2023 - Current
Service Advisor
Volkswagen Chennai
10.2020 - 10.2023
Service Advisor
BOSCH CoCo
11.2018 - 10.2019
Service Advisor
Nandi Toyota
08.2014 - 11.2018
Diploma in Mechanical Engineering -
Sri Krishna Polytechnic College
06.2011 - 04.2014
St Xavier’s Hr Sec School