Gowtham G

• In this customer centric role I deliver successful outcomes for our customers by investigating their queries and understanding their needs
• I’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues
• Authorizing and investigating all transactions to defined KPIs
  
• Providing specialist support by monitoring and sharing MI
  
• Collecting and analyzing the required information from the customers and businesses
  
• Reviewing processes which could be enhanced to improve the customer experience

Process outgoing remittances. Process Trade Export Bills to be sent to banks for negotiation. Follow up on Trade Export Bills discrepancies, acceptance and payment. Process accounting data entries into accounting system

• Issuance –Amendment -Payment-Cancellation
• Processing Letter of Credit Application from customer
• Issuance the Letter of Credit against ucp600, isbp 725
• Handling Amendment of Letter of Credit
• Handling the draft and cancellation request
• Reviewing MIS(management information system) for tracking Turnaround time of the transactions on regular basis
• Sending and replying to SWIFT
• Verifying transactions as per the agreed service standards & approved procedures.
Attending monthly SLA(Service Level Agreement) calls, for delivering better service