GOWTHAM KH
Sr. Seller Support Associate
Bengaluru
Summary
Enthusiastic and results-oriented professional eager to embark on a highly rewarding career in a dynamic and collaborative work environment. Seeking a position where I can leverage my skills and knowledge efficiently to contribute to organizational growth while fostering a healthy and innovative workplace culture.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Sr. Seller Support Associate (T4)
Amazon
04.2023 - Current
- As a brand protection associate, responsibilities include approval of brands and investigating unauthorized uses of brands in the market or online, determining if it violates patent, copyright, or trademark laws.
- Exercised conflict resolution techniques to support troubleshooting and customer satisfaction.
- Utilize internal tools to monitor and identify potential threats to brand reputation and intellectual property.
- Worked on a project called as End contact Resolution Specialist to provide seller information directly and reducing the process time.
Sr. Seller Support Associate
Amazon Development Center
12.2021 - Current
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Maintained company-specific confidentiality and personal record retention protocol.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
Customer Support Executive
Amazon
08.2021 - 11.2021
- Listened to customers' questions and concerns to provide answers or responses.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
B.E.CSE -
EASA College of Engineering And Technology
Skills
Sublime, Eclipse, Intelli J Idea, Adobe XD, Figmaundefined
Achievements And Activities
- Consistently maintaining the metrics and trying to achieve the goal.
- Worked on a project called as End contact resolution- The main goal of the project was to reduce the response time for the seller and make seller experience better.
- MoM POC for the process update, Quality connect for the team.
Certification
CORE JAVA (AT FEENIX INFOTECH, COIMBATORE)
Areas Of Interest
- C, C++ programming
- CORE JAVA
- WEB DESIGNING
- WEB DEVELOPMENT
Father Name
Hari Sundar KSR
Personal Information
- Date of Birth: 06/08/97
- Gender: Male
Hobbies
Dance:
Cooking:
Learning New Skills:
Dance is a form of self-expression and cultural representation through rhythmic movement. It has been an integral part of human culture for centuries, serving various purposes such as religious rituals, entertainment, and social bonding. Different cultures have their own unique dance forms, each with its own set of movements, music, and significance.
Achievements: 1. Worked as a Assistant choreographer in a dance studio where I was able to learn managing skills of team. 2. Choreographed and Performed for Multiple events at Amazon.Cooking:
Cooking is both an art and a necessity, involving the preparation of food through various techniques. It is not only a practical life skill but also a creative outlet for me.
Learning New Skills:
Disclaimer
I, Gowtham KH, do hereby confirm that the information given above is true to the best of my knowledge.
Timeline
Sr. Seller Support Associate (T4)
Amazon
04.2023 - Current
Sr. Seller Support Associate
Amazon Development Center
12.2021 - Current
Customer Support Executive
Amazon
08.2021 - 11.2021
B.E.CSE -
EASA College of Engineering And Technology
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