GOWTHAM KH
Bengaluru
Summary
Enthusiastic and results-oriented professional eager to embark on a highly rewarding career in a dynamic and collaborative work environment. Seeking a position where I can leverage my skills and knowledge efficiently to contribute to organizational growth while fostering a healthy and innovative workplace culture.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seller Success Specialist
Amazon
Bengaluru
02.2024 - Current
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Boosted sales revenue by providing effective solutions and build strong customer relationships.
- Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
- Consistently met or exceeded monthly metrics through diligent prospecting and follow-up activities.
- Reduced overall team Average handling time.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collaborated with cross-functional teams to achieve process improvement.
Sr. Seller Support Associate (T4)
Amazon
Bengaluru
04.2023 - 02.2024
- As a brand protection associate, responsibilities include approval of brands and investigating unauthorized uses of brands in the market or online, determining if it violates patent, copyright, or trademark laws.
- Exercised conflict resolution techniques to support troubleshooting and customer satisfaction.
- Utilize internal tools to monitor and identify potential threats to brand reputation and intellectual property.
- Worked on a project called as End contact Resolution Specialist to provide seller information directly and reducing the process time.
Sr. Seller Support Associate
Amazon Development Center
Bengaluru
12.2021 - 04.2023
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Maintained company-specific confidentiality and personal record retention protocol.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
Customer Support Executive
Amazon
Coimbatore
08.2021 - 11.2021
- Listened to customers' questions and concerns to provide answers or responses.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
B.E.CSE -
EASA College of Engineering And Technology
Skills
- Adobe XD, Figma
- UI/UX
- Windows (XP, 7, 8 and 10)
- Microsoft Office 2013
- Customer Service Expertise
- Automated Brand protection
Additional Information
- Worked on a project called as End contact resolution- The main goal of the project was to reduce the response time for the seller and make seller experience better.
- Worked on a project called "External team handling time reduction" collaborating with teams which resulted in reduction of average handling time on tickets and queries.
Certification
- CORE JAVA (AT FEENIX INFOTECH, COIMBATORE)
- WEB DESIGNING IN UI & UX
- ADOBE XD UX & UI WEB DESIGN
Father Name
Hari Sundar KSR
Personal Information
- Date of Birth: 06/08/97
- Gender: Male
- Title: Seller Success Specialist
Hobbies
Dance: Dance is a form of self-expression and cultural representation through rhythmic movement. It has been an integral part of human culture for centuries, serving various purposes such as religious rituals, entertainment, and social bonding. Different cultures have their own unique dance forms, each with its own set of movements, music, and significance.
Achievements: 1. Worked as a Assistant choreographer in a dance studio where I was able to learn managing skills of team. 2. Choreographed and Performed for Multiple events at Amazon.
Cooking: Cooking is both an art and a necessity, involving the preparation of food through various techniques. It is not only a practical life skill but also a creative outlet for me.
Learning New Skills:
Disclaimer
I, Gowtham KH, do hereby confirm that the information given above is true to the best of my knowledge.
Areas Of Interest
- Web Development
- Web Designing
- Specialized in providing quality resolution
- Resolving seller or customer queries.
Achievements And Activities
- Consistently maintaining the metrics and trying to achieve the goal.
- MoM POC for the process update, Quality connect for the team.
Contact
khgowtha@amazon.com
gowthamhari71@gmail.com
Contact: 8012638012
Timeline
Seller Success Specialist
Amazon
02.2024 - Current
Sr. Seller Support Associate (T4)
Amazon
04.2023 - 02.2024
Sr. Seller Support Associate
Amazon Development Center
12.2021 - 04.2023
Customer Support Executive
Amazon
08.2021 - 11.2021
B.E.CSE -
EASA College of Engineering And Technology
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