Gowtham N P
Chennai
Summary
Resourceful IT Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, communication, and time management, ensuring smooth technology operations and user support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Prodapt Solution Private Limited
04.2022 - Current
- Handling Service Request and Global Help Desk Tickets in a large-scale global environment of 7,000+ users.
- Working on Service, Incident, Change request through the process and ticketing tool.
- Good knowledge and experience in installing, configuring, patching, troubleshooting, securing, diagnosing, and repairing VMware ESXi and vCenter systems.
- Implementation and knowledge in XCP-NG Hypervisor tool.
- Global Administrator for O365 tenants with a hybrid environment and handling Exchange Online, Azure AD, Teams, SharePoint, Intune, and other O365 apps.
- Managing and Maintaining Users, Groups, and Applications in Azure AD.
- Backup and restoration task in Commvault Cloud On-Premises Software, and Metallic endpoint backup software, Rubrik data backup and recovery software, and Veeam data backup and replication.
- Support in administration of RHEL, CentOS, and Ubuntu, which includes installation, upgrading, and loading patches.
- Troubleshooting both physical and virtual machine issues.
- Domain controller and DHCP migration.
- Windows Server administration and monitor health status.
- Experience in upgrading and decommissioning Windows Servers.
- Configure and manage DNS records and DHCP scope creation.
- Investigating and resolving the email delivery issue by analyzing the Message Header, NDR, and Message Trace.
- Creating the Transport rule, Adding and removing the accepted domains, Establishing the team's federation between the Organizations.
- Creating an automation script to reduce manual workload.
- Example: Permission for Mailbox, Managing Distribution Group, assigning license.
- Diagnosed and fixed ActiveSync, OWA, and Outlook connectivity problems.
- Active Directory Server Administration, which includes User, Group, Computer management, Group Policy Management, and Domain Controllers management.
- Windows Patch Management (Unified ManageEngine tool)
- Creating restriction policies based on customer requirements with the help of ManageEngine Desktop Central tool.
- Knowledge in CrowdStrike EDR endpoint software.
- Trellix ePolicy Orchestrator, which includes Endpoint Security, DLP, Drive Encryption, Proxy Policies Creation, Administration, Monitoring, and Review.
- Administration of ManageEngine Zoho Tools (ManageEngine Desktop Central, Asset Explorer, AD Manager, AD Audit Plus, Password Portal, App Manager).
- Visual SVN and FTP Server management.
- File server administration (Creation Share, Quota Creation, Screening)
- Providing dedicated IT support to the Chairperson and Corporate Leadership Team (CEO, CTO, CFO, COO), and for yearly leadership meetings.
- Acknowledged for outstanding support performance leading to a 1.5-month assignment in Prodapt’s UK office.
System Administrator
IMSI Staffing Pvt Ltd (Client-HCL Technologies)
07.2020 - 04.2022
- Configured computers and installed various applications and programs as per user requirements.
- Provided support to end users relating to software applications and operating system issues.
- Maintain and manage computer peripherals, like printers.
- Working based on BMC Remedy tool.
- Manage day-to-day technical activities on desktop support.
- Configure and troubleshoot Microsoft Outlook and the MS Office package.
- Resolve issues related to virus isolation and removal, storage, and hardware configuration problems.
- Day-to-day antivirus updates and maintaining a virus-free environment.
- Performed daily monitoring, verifying the integrity and availability of all hardware resources.
- Extended user support by means of remote access tools.
- Develop preventive maintenance procedures to avoid system failures.
- SCCM patches updated and Windows patches security update.
- P1 and P2 handle calls and support end users during the night shift (network monitoring).
- Installing and Configuring Encryptions (BitLocker)
- Every week, I prepare reports for out-of-definition machines, the IT baseline portal dashboard, and the orphan machines list, which I send to the reporting manager.
- Interacting with HP, Dell, Lenovo, Acer, and Apple's external support team due to hardware failures in laptops and desktops.
- Troubleshooting and arranging for part replacement with the External Supporting team by making a Call Log occurs due to multiple hardware issues facing user machines.
- Practical knowledge in fixing components like hard drive, RAM, keyboard, motherboard, and display.
- Good knowledge in handling Mac devices and troubleshooting the basic issues with Mac.
- Installing securities components in Mac and adding machine to Domain network.
- OS upgrading and downgrading in Mac devices depends upon project requirement.
- Configuring the Mac devices as per project requirement.
Desktop Support Engineer
Bridge Technologies
05.2019 - 07.2020
- Pc Assembling & all types of drives installation
- Installing all types of Operating Systems (Windows XP, Win 7, Win 8 & 8.1, Win 10)
- Providing Operating system maintenance, management, customization, and trouble shooting
- Installing Various Software as per the management Requirement
- Providing desktop computer software and hardware support, configuration, repair, maintenance, and installation
- Troubleshooting of Virus-related issues
- Cable crimping (Straight and Cross)
- Configuring and Maintaining network and local Print
- Installation and maintenance of Antivirus and managing updates
- Configuring and Troubleshooting Microsoft office outlook 2007& 2010
- Installing, configuration & maintenance of Microsoft products
- Troubleshooting LAN issues, coordinating with Internet service providers for Internet related issues
Education
Bachelor’s - Electrical and Electronics Engineering
Tagore Engineering College (Anna University Affiliated)
01.2018
Higher Secondary School Certificate -
Shri Natesan Vidhya Sala Matric High Sec School
01.2014
Skills
- Microsoft 365 Suite (Exchange Online, SharePoint Online, OneDrive, Teams, etc)
- Azure Active Directory (AAD)
- Office 365 Migration
- PowerShell scripting for O365
- Windows Server (2012, 2016, 2019, 2022)
- Active Directory and Group Policy
- Server virtualization (VMware, Hyper-V)
- Troubleshooting
- Documentation
- Patch management
- Application support
- Ticket management
Certification
- Completed O365 Administrator via Linked-in
- Google IT Support Specialist certification
CUST
I do hereby declare that all the written particulars are true to the best of my knowledge and belief.
Timeline
IT Support Engineer
Prodapt Solution Private Limited
04.2022 - Current
System Administrator
IMSI Staffing Pvt Ltd (Client-HCL Technologies)
07.2020 - 04.2022
Desktop Support Engineer
Bridge Technologies
05.2019 - 07.2020
Bachelor’s - Electrical and Electronics Engineering
Tagore Engineering College (Anna University Affiliated)
Higher Secondary School Certificate -
Shri Natesan Vidhya Sala Matric High Sec School
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