Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gowtham Purushothaman

Gowtham Purushothaman

IT Infrastructure Server Analyst
Chennai,TN

Summary

IT Infrastructure Server Analyst with expertise in managing enterprise-scale IT environments. Demonstrated proficiency in Office 365 and Azure administration, enhancing collaboration through Exchange Online, Teams, SharePoint, Intune, and Azure AD. Experienced in virtualization technologies including VMware vCenter and ESXi, alongside backup solutions using Commvault and Rubrik. Strong Linux administration skills across RHEL, CentOS, and Ubuntu, with a solid foundation in Active Directory, DNS, and DHCP for secure infrastructure management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Infrastructure Server Analyst

Prodapt Solution Private Limited
04.2022 - Current
  • Managed service requests and global help desk tickets, supporting a user base of over 5000, ensuring timely resolution and user satisfaction.
  • Working on Service, Incident, Change request through the process and ticketing tool.
  • Experience in VMware ESXi and vCenter systems installation, configuration, and troubleshooting, enhancing system reliability and security.
  • Implementation and knowledge in XCP-NG Hypervisor tool.
  • Served as Global Administrator for O365, managing hybrid environments and overseeing Exchange Online, Azure AD, Teams, SharePoint, and Intune to optimize workflow and communication.
  • Managing and Maintaining Users, Groups, and Applications in Azure AD.
  • Backup and restoration task in Commvault Cloud On-Premises Software, and Metallic endpoint backup software, Rubrik data backup and recovery software, and Veeam data backup and replication.
  • Support in administration of RHEL, CentOS, and Ubuntu, which includes installation, upgrading, and loading patches.
  • Troubleshooting both physical and virtual machine issues.
  • Domain controller and DHCP migration.
  • Windows Server administration and monitor health status.
  • Experience in upgrading and decommissioning Windows Servers.
  • Configure and manage DNS records and DHCP scope creation.
  • Investigating and resolving the email delivery issue by analyzing the Message Header, NDR, and Message Trace.
  • Creating the Transport rule, Adding and removing the accepted domains, Establishing the team's federation between the Organizations.
  • Creating an automation script to reduce manual workload, Example: Permission for Mailbox, Managing Distribution Group, assigning license.
  • Diagnosed and fixed ActiveSync, OWA, and Outlook connectivity problems.
  • Active Directory Server Administration, which includes User, Group, Computer management, Group Policy Management, and Domain Controllers management.
  • Windows Patch Management (Unified ManageEngine tool)
  • Creating restriction policies based on customer requirements with the help of ManageEngine Desktop Central tool.
  • Knowledge in CrowdStrike EDR endpoint software.
  • Trellix ePolicy Orchestrator, which includes Endpoint Security, DLP, Drive Encryption, Proxy Policies Creation, Administration, Monitoring, and Review.
  • Administration of ManageEngine Zoho Tools (ManageEngine Desktop Central, Asset Explorer, AD Manager, AD Audit Plus, Password Portal, App Manager).
  • Visual SVN and FTP Server management.
  • File server administration (Creation Share, Quota Creation, Screening)
  • Providing dedicated IT support to the Chairperson and Corporate Leadership Team (CEO, CTO, CFO, COO), and for yearly leadership meetings.
  • Received recognition for exceptional support performance resulting in a 1.5-month assignment in the UK office of Prodapt.

System Administrator

IMSI Staffing Pvt Ltd (Client-HCL Technologies)
07.2020 - 04.2022
  • Configured computers and installed various applications and programs as per user requirements.
  • Provided support to end users relating to software applications and operating system issues.
  • Maintain and manage computer peripherals, like printers.
  • Working based on BMC Remedy tool.
  • Manage day-to-day technical activities on desktop support.
  • Configure and troubleshoot Microsoft Outlook and the MS Office package.
  • Resolve issues related to virus isolation and removal, storage, and hardware configuration problems.
  • Day-to-day antivirus updates and maintaining a virus-free environment.
  • Performed daily monitoring, verifying the integrity and availability of all hardware resources.
  • Extended user support by means of remote access tools.
  • Develop preventive maintenance procedures to avoid system failures.
  • SCCM patches updated and Windows patches security update.
  • P1 and P2 handle calls and support end users during the night shift (network monitoring).
  • Installing and Configuring Encryptions (BitLocker).
  • Every week, I prepare reports for out-of-definition machines, the IT baseline portal dashboard, and the orphan machines list, which I send to the reporting manager.
  • Interacting with HP, Dell, Lenovo, Acer, and Apple's external support team due to hardware failures in laptops and desktops.
  • Troubleshooting and arranging for part replacement with the External Supporting team by making a Call Log occurs due to multiple hardware issues facing user machines.
  • Practical knowledge in fixing components like hard drive, RAM, keyboard, motherboard, and display.
  • Good knowledge in handling Mac devices and troubleshooting the basic issues with Mac.
  • Installing securities components in Mac and adding machine to Domain network.
  • OS upgrading and downgrading in Mac devices depends upon project requirement.
  • Configuring the Mac devices as per project requirement.

Desktop Support Engineer

Bridge Technologies
05.2019 - 07.2020
  • Pc Assembling & all types of drives installation.
  • Installing all types of Operating Systems (Windows XP, Win 7, Win 8 & 8.1, Win 10).
  • Providing Operating system maintenance, management, customization, and trouble shooting.
  • Installing Various Software as per the management Requirement.
  • Providing desktop computer software and hardware support, configuration, repair, maintenance, and installation.
  • Troubleshooting of Virus-related issues.
  • Cable crimping (Straight and Cross).
  • Configuring and Maintaining network and local Print.
  • Installation and maintenance of Antivirus and managing updates.
  • Configuring and Troubleshooting Microsoft office outlook 2007& 2010.
  • Installing, configuration & maintenance of Microsoft products.
  • Troubleshooting LAN issues, coordinating with Internet service providers for Internet related issues.

Education

Bachelor's - Electrical and Electronics Engineering

Tagore Engineering College
Chennai
01.2018

Higher Secondary School Certificate -

Shri Natesan Vidhya Sala Matric High Sec School
Chennai
01.2014

Skills

  • Cloud management and O365 administration
  • VMware and Azure administration
  • Active Directory management
  • Windows Server configuration
  • Critical thinking skills
  • Team collaboration strategies
  • Data backup solutions

Certification

  • O365 Administrator, Linked-in
  • Google IT Support Specialist certification

Timeline

IT Infrastructure Server Analyst

Prodapt Solution Private Limited
04.2022 - Current

System Administrator

IMSI Staffing Pvt Ltd (Client-HCL Technologies)
07.2020 - 04.2022

Desktop Support Engineer

Bridge Technologies
05.2019 - 07.2020

Bachelor's - Electrical and Electronics Engineering

Tagore Engineering College

Higher Secondary School Certificate -

Shri Natesan Vidhya Sala Matric High Sec School

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Gowtham PurushothamanIT Infrastructure Server Analyst