Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gowtham R

Gowtham R

Bangalore

Summary

Dynamic Projects Coordinator & Quality Analyst with a proven track record at Concentrix India Pvt Ltd, excelling in cross-functional collaboration and quality audits. Skilled in MS Project and client communication, I drive project success and enhance service quality, achieving significant improvements in customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Projects Coordinator & Quality Analyst

Joules to watts Business Solutions Private Limited
Bangalore
01.2022 - 05.2025
  • Project coordinator & Quality Analyst for Lenovo India Pvt Ltd
  • Plan, develop, and maintain project schedules, trackers, and cost estimates to ensure delivery within scope and budget.
  • Coordinate cross-functional teams including field service engineers (FSEs), operations, and support staff to ensure seamless project execution.
  • Act as a central point of contact for internal teams and client stakeholders to drive clarity and accountability.
  • Manage all project documentation such as meeting minutes, issue logs, escalation reports, and delivery plans.
  • Proactively identify potential risks or bottlenecks and initiate mitigation strategies.
  • Track project expenditures and support financial reporting and budget alignment.
  • Organize and facilitate meetings, status calls, and reviews to maintain project visibility.
  • Conduct quality audits on field service activities including adherence to SOPs, ESD compliance, and documentation accuracy.
  • Analyze service reports, job closures, CRM logs, and feedback data to identify recurring issues and improvement areas.
  • Monitor key performance indicators (KPIs) such as TAT, first-time fix rates, customer satisfaction (CSAT), and service quality scores.
  • Prepare and deliver detailed quality reports, dashboards, and RCA (root cause analysis) summaries to management.
  • Work closely with operations and training teams to address quality gaps and provide process-level coaching or refreshers.
  • Develop and update SOPs, audit templates, and quality control frameworks to drive consistency and performance improvement.

Projects Coordinator & Quality Analyst

Concentrix India Pvt Ltd
Bangalore
01.2022 - 05.2025
  • Project coordinator & Quality Analyst for Lenovo India Pvt Ltd
  • Plan, develop, and maintain project schedules, trackers, and cost estimates to ensure delivery within scope and budget.
  • Coordinate cross-functional teams including field service engineers (FSEs), operations, and support staff to ensure seamless project execution.
  • Act as a central point of contact for internal teams and client stakeholders to drive clarity and accountability.
  • Manage all project documentation such as meeting minutes, issue logs, escalation reports, and delivery plans.
  • Proactively identify potential risks or bottlenecks and initiate mitigation strategies.
  • Track project expenditures and support financial reporting and budget alignment.
  • Organize and facilitate meetings, status calls, and reviews to maintain project visibility.
  • Conduct quality audits on field service activities including adherence to SOPs, ESD compliance, and documentation accuracy.
  • Analyze service reports, job closures, CRM logs, and feedback data to identify recurring issues and improvement areas.
  • Monitor key performance indicators (KPIs) such as TAT, first-time fix rates, customer satisfaction (CSAT), and service quality scores.
  • Prepare and deliver detailed quality reports, dashboards, and RCA (root cause analysis) summaries to management.
  • Work closely with operations and training teams to address quality gaps and provide process-level coaching or refreshers.
  • Develop and update SOPs, audit templates, and quality control frameworks to drive consistency and performance improvement.

Public Relations Officer

Sri Chaitanya Techno School
Hosur
10.2017 - 01.2022
  • Successfully managed all communication channels within the school, ensuring consistent and timely delivery of information to students, parents, staff, and the community.
  • Played a key role in promoting school events, such as fundraisers, performances and sports competitions to increase attendance and community engagement.
  • Gathered feedback from stakeholders, including students, parents, and staff, to identify areas for improvement and address concerns.

Education

Bachelor of Engineering - Mechanical Engineering

Hindusthan Institute of Technology (Anna University)
Coimbatore
04.2017

Skills

  • MS Project
  • Jira
  • SharePoint
  • Dynamics 365
  • CRM systems
  • Audit checklists
  • Scorecards
  • MS Excel
  • Word
  • PowerPoint
  • Cross-functional coordination
  • Client communication
  • Problem-solving
  • Field service operations
  • Hardware installation workflows
  • Compliance standards
  • Decision making
  • Budgeting and financial management
  • Team leadership
  • Collaboration

Certification

  • Technical Support Fundamentals, Google (Coursera)
  • The Project Management Course, Udemy

Timeline

Projects Coordinator & Quality Analyst

Joules to watts Business Solutions Private Limited
01.2022 - 05.2025

Projects Coordinator & Quality Analyst

Concentrix India Pvt Ltd
01.2022 - 05.2025

Public Relations Officer

Sri Chaitanya Techno School
10.2017 - 01.2022

Bachelor of Engineering - Mechanical Engineering

Hindusthan Institute of Technology (Anna University)

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Gowtham R