Gowtham S

Roles & Responsibilities:

- Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance

- Review established detection system-generated alerts to identify fraudulent activity related to transactions, compromised accounts, and account openings requirements

- Conducted thorough investigations into suspected fraud cases, utilizing a variety of tools and techniques to gather evidence and build strong cases

- Identified trends and patterns in fraudulent activity to proactively develop strategies for prevention and mitigation

PROFESSIONAL EXPERIENCE

Goldman Sachs Bangalore, India Sr. Analyst - Fraud Investigation July 2023– Present • Managed Apple and General Motors credit card portfolios, while mentoring a team of 10-12 Investigators to accomplish goals associated with decision, quality, productivity, enhanced customer experience, and driving ad hoc tasks.

-Led capacity planning and resource allocation as primary workflow lead for fraud investigation team, ensuring optimal workforce utilization generating better SLA.

-Assisted in refining fraud detection and fraud strategy, leveraging fraud analytics and risk modeling techniques by collaborating with Fraud Strategy team.

-Spearheaded cross training initiatives, process trainings, oversaw fraud case investigations, productivity tracking, and quality assurance, ensuring adherence to operational KPIs and SLAs.

-Advanced expertise in mitigating major fraud types in the industry such as Intentional Defaults, Collusion, Identity Thefts, Customer Onboarding, Fraud Ring analysis, Account Takeovers, Synthetic ID Frauds, Identity Theft Claims, Indemnification, ACH fraud, Actimize alerts etc.

-Responsible for researching and resolving all issues related to Terms of Service violations.

- Primary responsibility for research and resolution of internal and external customer queries that support LinkedIn’s Privacy Policy and User Agreement,

-Effectively recognize problems by performing relevant research and data analysis using appropriate tools, resources and internal and external subject matter experts.

- Effectively identifying problems and trends which will help protect members from the dark side of the internet world.

- Investigate member requests to close down deceased member profiles, Fake profiles and impersonating profiles.

- Review, identify & resolve fraud, non-compliant Accounts on LinkedIn.

- Proactively & effectively identify problems and issues by performing relevant research using the appropriate tools and deep dive investigations.

- Review Accounts with highest quality and process SLAs.

Roles & Responsibilities:

-Review Google wallets accounts and determine the legitimacy of the account and account holder.- Making discretionary decisions based on research.

- Functioning in multiple queues covering a variety of tasks with a sense of urgency and follow-through.

- Maintaining the SLA for the queues while investigating the case.- Verifying the documents sent by the customers.

- Learning and adapting to new software technologies.- Take Responsibility for Decision Quality, Time Management.

- Innovate Fraud Prevention Strategies.- Monitor Accounts for Fraud.

- Determine existing fraud trends by analyzing accounts and transaction patterns.

- Identify system improvements to prevent fraudulent activities.

- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.

- Monitor constantly customer and transactional records to identify unauthorized transaction and fraudulent accounts.

- Ensure confidentiality of all information collected during investigation.