Gowtham Vishal G
Kanchipuram
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Overview
2
2
years of professional experience
Work History
Senior Resolution Coordinator
walmart global tech
12.2024 - Current
- Analyzed customer issue patterns across orders, payments, refunds and accounts to identify product & process gaps.
- Used CRM and ticketing data to track failure reasons, defect trends and customer experience breakdowns.
- Worked with operations and product teams to reduce repeat issues and improve First Contact Resolution (FCR).
- Monitored SLA, resolution time, refund errors and order failures to evaluate system performance.
- Identified root causes for payment and checkout failures using transaction-level data.
- Contributed insights that helped improve workflow efficiency and customer journey.
Executive
Hexaware Bps technologies
03.2024 - 12.2024
- Provided end-to-end customer support for domestic and international clients.
- Processed and verified customer data, service requests, and transactions with high accuracy.
- Followed standard operating procedures (SOPs) and maintained quality benchmarks.
Education
BE - MECHANICAL
Sri chandra shekharendra Saraswathi vishwa maha vidyalaya
Skills
- Product Metrics
- Root Cause Analysis
- Customer Journey Mapping
- CRM Data Analysis
- Process Optimization
- SQL
- Excel
- Power BI
- Tableau
- Clear Communication
- Active Listening
- Problem Solving
- Time Management
Projects
- CUI Application - Built Using Eclipse IDE, Developed a command-line interface application using Eclipse IDE. Used debugging and testing tools for smooth execution.
- E-Commerce Policy Management System, Designed and built a web application using HTML, CSS, JavaScript and MySQL. Implemented user flows, CRUD operations and database design. Simulated real-world product features like policy creation, user actions and data tracking. Analyzed user interactions and backend data to validate system performance.
- Design and Fabrication of Smart Forklift, Designed an intelligent forklift model with diagnostics, speed control, and safety features.
Hobbies and Interests
- Leadership
- Football
Languages
Telugu
Beginner
A1
Tamil
Beginner
A1
English
Beginner
A1
Timeline
Senior Resolution Coordinator
walmart global tech
12.2024 - Current
Executive
Hexaware Bps technologies
03.2024 - 12.2024
BE - MECHANICAL
Sri chandra shekharendra Saraswathi vishwa maha vidyalaya