Gowthaman

2025 – DPS (eCommerce Support Specialist)

• Manage eCommerce platform access, onboarding, and user support
• Leading the expansion of the Product Store across APAC regions—including India, China, and Korea—while collaborating with all business units to ensure a seamless transition and successful launch.
• Drive self-service adoption and training for OEM users
• Coordinates across teams and regions to maintain consistent service and data quality.
• Report bugs or issues to the IT or development team and track resolution status.
• Maintain accurate product and customer master data including SKUs, pricing, descriptions, and translations

2024 – DPS specialist (Power Solutions)

• Supported eCommerce for Power Solutions as a front end for customer facing hireracy
• Contributed to R9 Product Store project (Digital Customer Experience)
• Ability to perform UAT (User Acceptance Testing), raise bugs, and validate fixes.

2023 – Climate & Solutions (OEM)

• Order handler for OEM industrial segment (India)
• Coordinated with Sales & Industrial Heads for forecast & planning

2022 – DCS (Aftermarket Sales)

• Managed end-to-end customer orders (PO to invoicing & dispatch)
• Liaised with cross-functional teams: Customers, Logistics, Credit, Sales, Procurement
• Resolved inquiries, complaints, and escalations

2021 – DCS (Climate and Solutions)

• Supported global ERP migration (P08 to P01)
• Ensured data quality using Salesforce, SAP and ERP applications.

• Improved shipping and transport processes using logistics IT systems
• Managed international supply chain operations for Canada and US customers
• Conducted root cause analysis on reported appliance failures
• Supervised order processing and raw material stocking
• Tracked product shipments to meet customer requirements
• Maintained warehouse inventory logs and ensured order accuracy

• Handled order execution, billing, and system configuration per process standards
• Prepared and reviewed test cases and conditions using Excel and Word
• Communicated daily with customers and contract admins to update order status
• Resolved queries via calls, chat, and email, confirming hardware/software delivery details