Gowthaman A

• Domain - Authentication & Identity Management
• Managing Team Count : 27 (Chennai, Bangalore, Pune & Mexico)

Roles and Responsibilities

• Responsible for bringing more business to offshore and nearshore team by constantly collaborating with client and vendor partner through new scope of work
• Manage day-to-day operations of IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
• Responsible for improve/maintain SLA score, Change Quality Score, INC/Task Closure rate, MTTR and Change implementation success rate
• Team's overall SLA score improved from 82% in 2019 to 94% in 2020, 99.89 in 2021 & 99.98 in 2022 (as of October'22)
• Establish and implement 'best-practice' standards as well as enforcing organisational policies and procedures
• Splunk was suggested and adopted
• We also onboarded all health check monitoring and critical logs to Splunk and was appreciated by client for the same
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
• Between 2019 to 2021 more than 2200 hours of effort were saved by implementing Automation, Process Improvement and Alert reduction strategies
• Exceeded goals through effective task prioritisation and great work ethic.
• Resolved problems, improved operations and provided exceptional service.

• Led projects and analyzed data to identify opportunities for improvement.
• Participated in team-building activities to enhance working relationships.
• Conducted research, gathered information from multiple sources and presented results.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Strong experience in LDAP authentication protocols, Directory services, backup, replication and troubleshooting
• Knowledge in monitoring tools –configure/setup of rules and alerting
• Working knowledge on password management tools like Lastpass, systemId
• Working knowledge on SAML SSO connection creation, connection update and troubleshooting
• Created 40+ SOP's and saved over 400+ hours through alert reduction by optimizing servers and redefinition of alert setup
• Responsible for doing key testing in Non-Production environment and submitting the evidence for Production push
• Completed Certification on Ethical Hacking Ver9 and have hands on knowledge on Metasploit, Wireshark, DOS, DDOS, MITM & password cracking tools
• I was in Mexico in 2018-2019 and was pivotal in transitioning more new scope from client to offshore associates
• Establish and implement 'best-practice' standards as well as enforcing organizational policies and procedures.
• Responsible for bringing more business to offshore and nearshore team by constantly collaborating with client and vendor partner through new scope of work
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics

Netbackup :

• Installation and configuration of master server
• Installation and configuration of Netbackup agents which includes Unix and windows OS.
• Configuring and maintaining all the backup polices
• Troubleshooting failed backups for client side issues/ network performance issues etc.
• Configure and modifying storage units
• Monitoring Backups, Drives and Devices.
• Pro-actively monitor for the slow backups, Hung jobs, long queued Jobs in the environment and take necessary action.
• Backup summary report sent to clients every day to keep track of failures and to avoid consecutive failures.
• Verifying the available scratches and making sure that enough scratches are available for the backups.
• Responsible for managing KEDB and creating SOP documents whenever needed.
• Uninstallation and decommissioning of Netbackup clients
• Knowledge transition to colleague and took training on basics of Netbackup and its working methodology

Veeam :

• Creating and maintaining Veeam backup jobs
• Adding and managing VCentres, Backup repository and backup proxies
• Installing Veeam transport services in proxy and adding them in Veeam app server
• Troubleshoot failed jobs and finding the root cause for consecutively failed backups
• Responsible for managing KEDB and creating SOP documents whenever needed

Storage (NAS) :

• Creating and maintaining VTLs in HP Storeonce device
• Creating and managing CIFS/NFS share in HP Storeonce and exagrid device
• Responsible for configuring and managing Replication between two locations.
• Actively monitoring the health status of device and take actions pro actively to avoid device down
• Co-ordinating with support team when there is an issue with device or device in fail-over state

Career Highlights :

• Won ACE award for the year of Q4 2014 & Q2 2015
• Installed and configured two Netbackup environment from scratch (which includes 2 Master server, 200 clients, 100 Virtual machines, DB backups, Storage VTL ‘s, 40 + policies etc.., )
• 99.8 % backup success rate

Netbackup :

• Monitoring Backups, Drives and Devices.
• Configure Backup policies, managing change in Schedules or Policies.
• Configure Volume or Disk Pools / Storage devices.
• Configuration of backup for new clients.
• Handling tapes ejection and insertion at every vault cycle(daily/weekly/monthly)
• Troubleshooting failed backups for Clients Perform the restores for System state,NDMP and File System restores for Windows and UNIX servers.
• Monitoring and Configuring Catalog backups and take necessary action in case of any failures.
• Attending Backup Daily Service Reviews and reporting all the issues, failures and the action taken on these failures.
• Send reports to top management after analyzing the performance of critical servers.
• Working on ticketing tools such as Semaphore, Magic, Remedy
• Strive for customer satisfaction while doing the restores. Keeping the tickets with updated status of with all the activities, Take care of SLA of all the tickets and Update the customer regularly about the work we are doing on the respective restore tickets.
• Adding the new clients to the backup rotation, decommissioning the clients, removing the clients from the backup rotation temporarily based on customer’s request.
• Verifying the available scratches and making sure that enough scratches are available for the backups.
• Setting up the process & documents as and when required & updating them accordingly.
• Installation of NetBackup master and media servers.
• Upgraded all the clients in our environment from current NetBackup version to latest version which we have upgraded in Master server.

TSM :

• Checking error reports on the servers and health check of the servers
• First level of investigation on the incident tickets (Backup, Restore, TSM client and server issues).
• Ensuring day-to-day Client Scheduling is running fine.
• Co-ordination with different resolution group while performing TASK and Change Management (ITIL Standard)
• Monitoring & Managing Server availability, administrative processes and scheduling.
• Performing Troubleshoot in TSM Server and Client side.