Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

GOWTHAMI BANDANA

Tadepallegudem

Summary

Persistent TL ( TEAM LEAD) experienced in supervising, training and motivating 4 (FOUR) team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Certified in RELIANCE DIGITALS. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader Manager

Reliance Digital
02.2024 - Current
  • Increased productivity by 110% and revenue streams by 100% through effective change management practices.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
  • Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Launched new initiatives that improved overall operational efficiency and reduced costs by optimizing resource allocation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed performance measurement strategies, identifying areas for improvement.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Launched quality assurance practices for each phase of development
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Senior Business Development Executive

IDFC FIRST BANK LMTD
04.2023 - 01.2024
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
  • Identified untapped markets by conducting thorough research on emerging trends and incorporating findings into targeted sales campaigns.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Kept meticulous client notes and updated account information in company databases.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Mentored junior team members to improve their skills in sales, negotiation, and relationship building for overall team success.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Secured high-level contracts with major clients through persuasive presentations and diligent follow-up efforts.
  • Streamlined internal processes to enhance efficiency, reduce costs, and support continued business growth.
  • Negotiated and closed long-term agreements with new clients in assigned territory.

Mobile Sales Promoter

OPPO INDIA PVT LTD
09.2022 - 03.2023
  • Greeted customers warmly and pleasantly answered inquiries.
  • Maintained a clean, organized working environment to facilitate seamless operations during busy periods.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Established and maintained positive relationships with customers.
  • Boosted customer satisfaction by providing personalized mobile solutions and product recommendations.
  • Assisted customers with product selection based on individual needs and preferences.
  • Increased sales revenue by developing strategic promotional plans for mobile products.
  • Streamlined the sales process by implementing efficient organization systems for paperwork and client records.
  • Developed creative displays and signage to draw customers to products.
  • Drove store promotions, generating excitement among customers and increasing foot traffic during special events.
  • Expanded customer base by participating in community events and promoting brand awareness through various channels.
  • Collaborated with media representatives to optimize coverage of special events.

Sales Associate And Cashier

HARISH SPORTS
07.2020 - 08.2022
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Event Coordinator

HANVI EVENTS
04.2019 - 06.2020
  • Spearheaded fundraising events that exceeded financial goals through effective donor engagement initiatives.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Streamlined registration processes for increased efficiency and reduced waiting times.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Implemented protocols and procedures to effectively manage planning process.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Increased brand visibility through strategic placement of promotional materials at high-profile events.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Trained and supervised event staff to complete tasks on time.
  • Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
  • Developed creative themes for events and created related activities to engage attendees.

Dishwasher and Plates Washer

Rajasthan Rajputh Sweets And Backery
05.2018 - 03.2019
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Followed supervisor instructions to complete tasks on time.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Increased machine efficiency by scraping and pre-washing dishes.

Education

No Degree - HEC GROUP IN INTERMEDIATE

ANDHRA PRADESH OPEN SCHOOL SOCIETY INTERMEDIATE
KAJULLURU
05.2019

No Degree - 10TH CLASS

NDHRA PRADESH OPEN SCHOOL SOCIETY (ZP HIGH SCHOOL)
KATHIPUDI
04.2014

Skills

1) TEAM MANAGEMENT

2) LEADER SHIP QUALITES

3) TALKATIVE

4) CUSTOMER MANAGEMENT AND HANDILLING

5) TARGET ACHIVER AT ANY COST

6) HARD WORKER

Certification

BRONGE TRAINING CERTIFICATES

Languages

Telugu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Intermediate (B1)

Timeline

Team Leader Manager

Reliance Digital
02.2024 - Current

Senior Business Development Executive

IDFC FIRST BANK LMTD
04.2023 - 01.2024

Mobile Sales Promoter

OPPO INDIA PVT LTD
09.2022 - 03.2023

Sales Associate And Cashier

HARISH SPORTS
07.2020 - 08.2022

Event Coordinator

HANVI EVENTS
04.2019 - 06.2020

Dishwasher and Plates Washer

Rajasthan Rajputh Sweets And Backery
05.2018 - 03.2019

No Degree - HEC GROUP IN INTERMEDIATE

ANDHRA PRADESH OPEN SCHOOL SOCIETY INTERMEDIATE

No Degree - 10TH CLASS

NDHRA PRADESH OPEN SCHOOL SOCIETY (ZP HIGH SCHOOL)

Similar Profiles

CREATE PROFILE
GOWTHAMI BANDANA