Gowthami PN

Strong understanding of Salesforce platform architecture, data model, and security model.
Proficient in Salesforce development using Apex classes, LWC, LMS, triggers, and Flows.
Experienced in building Agentforce and deploy autonomous AI agents that automate tasks and
interactions across various business areas, including customer service, sales, and operations.
Ability to troubleshoot and resolve issues across standard Salesforce Admin Functionalities.
Skilled in leveraging Digital Engagement tools to optimize multi-channel customer interactions and
improve overall client satisfaction.
Experience with Salesforce APIs (REST, SOAP, Bulk, Metadata) for integration and troubleshooting.
Knowledge of SOQL and SOSL for efficient data retrieval.
Skilled in debugging Apex Classes, Controller classes, Triggers, Flows, and Process builders for various
object creations, updates, email alerts and surveys.
Solid understanding of Salesforce best practices, governor limits, and performance optimization.
Excellent communication skills for translating technical issues into user-friendly solutions.
Hands-on experience with Service Cloud and support case management.
Strong understanding of Salesforce security model (OWD, sharing rules, role hierarchy).
Implemented New CRM technologies and Add-Ons into Salesforce.
Software Used: Splunk, Data Loader, Workbench, Salesforce Platform, App Exchange, Delphi, Visual Studio.

• A system engineer with an work Experience of 2 years on Java 1.8, Spring Mvc, Spring Boot, Windows, Telnet, Hibernate 5, CrudRepository, RESTful API, Sql.
• Managing large scale enterprise level web application using J2EE technologies.
• Expertise in J2EE frameworks like Spring 5, Spring Boot, Hibernate 5, Restful Web Service.
• Strong Database implementation skill using Sql and MySql.
• Excellent analytical and programming skill in Software Designing and Development.
• Proficient in maintaining and supporting large scale applications.
• Root cause and issue analysis.
• Major incident management: Creating Splunk dashboard to get the exception alerts.
• Hands on experience to handle major critical outages in banking payment processing application.
• Post development support: Performed minor code changes on business logic based on user requirement.
• Handled Use Cases.
• Worked on various migration events to migrate application from vendor hosted to in house application.
• Client, Server and Application side troubleshooting.
• Process Management using Agile Methodologies.
• Good understanding of SQL Server and database.
• Efficient in Utilizing operating system, Windows and Linux.
• Software used: Eclipse, Sql Manager, Splunk, Service Now, Putty, SOAP UI.
• Technologies worked on: Java, SQL, Spring Boot, Hibernate, SOAP, Spring MVC, CRUD Repository, RESTful API.

• A trainee java developer worked on Intellij IDEA and Sql Workbench tools.
• Clone the previous code from GIT.
• Add partner reference number in the admin.
• Validate and update partner reference number.
• Deploy code into UAT.
• Push code into production.
• Software used: Intellij IDEA, Sql Workbench, Robo 3T.
• Technologies worked on: Java, Sql, Spring (Beginner).

• Creating a software tool, which checks whether the project can be developed using Agile methodology.
• Design and create a database.
• Create login page for admin and users.
• Upload, delete questions and manage the options.
• Design a webpage which consists of multiple questions and four choices for each question with individual weightages.
• Creating registration page to register the teams to take test. Store the registered information in database.
• Calculate the result based on the weightages of options selected by the teams.
• To display result in the form for gauge meter.
• Technologies worked on: HTML, JavaScript, CSS, Bootstrap, Sql, .Net, Visual Studio.