Summary
Overview
Work History
Education
Skills
Professional Highlights
Certificationsandrecognition
Timeline
Generic

G. Phani Preethi

Customer Support Executive
Hyderabad

Summary

Dedicated and results-driven Customer Support Executive with over 7 years of experience in customer service, escalation management, and team mentoring. Proven track record in delivering exceptional customer experiences, managing complex accounts, and training teams to achieve performance excellence. Adept at handling high-pressure situations and resolving customer issues with efficiency and empathy. Recognized for quick learning, leadership, and a commitment to continuous improvement.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Senior Executive

Amazon
09.2018 - Current
  • Managed customer escalations across multiple marketplaces (India, US, Canada, Singapore, Australia)
  • Functioned as a Subject Matter Expert (SME), training and mentoring 6–7 batches on effective customer handling, maintaining metrics, and completing graduation
  • Audited calls and provided actionable feedback, improving team performance and customer satisfaction
  • Led the Account Health Support (AHS) team to handle fraudulent seller accounts, reactivating accounts through calls and emails
  • Managed the PSAS team focusing on seller order performance metrics and joined pilot projects to streamline incorrect SIM resolutions
  • Acted as shrinkage report manager, ensuring efficient team operations
  • Conducted training sessions for new joiners, ensuring alignment with AHS and PSAS policies
  • Key Projects: Worked on fraudulent account recovery and T4 resolution accuracy
  • Played a pivotal role in the pilot batch for PSAS
  • Key Achievements: Recognized as a quick learner and proactive problem-solver
  • Successfully implemented processes to enhance seller performance metrics
  • Maintained high-quality standards for customer interactions and issue resolution

Senior Process Associate

Wipro
09.2016 - 07.2018
  • Delivered exceptional customer service by resolving inbound customer inquiries, cancellations, and account issues
  • Collaborated with IT and Finance teams to address complex customer concerns
  • Developed and implemented strategies to improve customer experience and satisfaction
  • Prepared detailed reports on customer satisfaction and provided actionable insights for process improvements
  • Key Achievements: Awarded 'Best Performer of the Floor.'
  • Recognized as a 'Quick Learner' during training sessions
  • Consistently exceeded performance metrics, contributing to team success

Education

Master of Business Administration -

Siddhartha College of Science and Technology
01.2013 - 01.2015

Bachelor of Science - undefined

Rishi UBR Women’s College
03.2008 - 03.2011

Intermediate - Bi.P.C

Sri Chaitanya Junior Kalasala
03.2006 - 04.2008

Skills

Customer Service

Professional Highlights

  • Spearheaded initiatives to resolve fraudulent account issues, contributing to customer trust and operational efficiency.
  • Conducted quality assurance surveys and provided insights to improve team performance.
  • Maintained high customer satisfaction ratings by resolving complex issues with efficiency and care.
  • Contributed to the development of future customer support processes, ensuring alignment with company goals.

Certificationsandrecognition

  • Awarded 'Best Performer' and 'Quick Learner' at Wipro.
  • Recognized for outstanding contributions as an SME at Amazon.

Timeline

Senior Executive

Amazon
09.2018 - Current

Senior Process Associate

Wipro
09.2016 - 07.2018

Master of Business Administration -

Siddhartha College of Science and Technology
01.2013 - 01.2015

Bachelor of Science - undefined

Rishi UBR Women’s College
03.2008 - 03.2011

Intermediate - Bi.P.C

Sri Chaitanya Junior Kalasala
03.2006 - 04.2008

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G. Phani PreethiCustomer Support Executive