G.P Indrasena Naidu
Sales Analyst "PSM"
Bengaluru
Summary
To build a challenging career in a reputed organization for growth, success and attain excellence in the work through innovative skills. Contribute to the well-being of organization which will help to attain job satisfaction and provide opportunity for personal growth and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
5
5
Languages
Work History
Sales support analyst II
HPE: Hewlett Packard Enterprise
05.2021 - Current
- To Drive Best in class Partner Experience through proactive communication and relationship building and to understand partner priorities while aligning CCDM policies & financial claims policy
- Execute PSM processes and lead other teams to resolve problems impacting Partners
- Proactive business model focused on root cause resolution
- Drive and support transformation to PSM operations through automation initiatives and process simplification
- Monitoring CDM performance by distributors and bridge the gaps in sell out Vendor debit investigation Prioritization of Claims and to work on exceptional approval by partners Sales & partner query management in sales force “SFDC”.
- Reduced customer complaints by addressing issues proactively and providing prompt resolutions.
- Supported sales team with timely and accurate sales reports, contributing to informed decision making.
- Contributed to product development efforts by gathering customer feedback and sharing insights with product team.
Work Order Manager
Arbutus Garments
12.2014 - 05.2021
- Monitored progress of ongoing projects regularly to ensure Team remained on track towards meeting established deadlines and objectives.
- Developed strong relationships with clients, resulting in increased repeat business and positive feedback.
- Implemented quality control measures to ensure consistent performance across all projects managed.
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying opportunities for growth.
- Enhanced work order efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of completed work orders for future reference and analysis.
- Resolved conflicts among team members effectively, maintaining focus on achieving project goals in a timely manner.
Cataloger
Infosys
09.2006 - 01.2019
- Increased accuracy of catalog entries through meticulous proofreading and editing tasks.
- Proactively communicated with vendors to resolve discrepancies in item listings or shipments.
- Conducted regular audits of catalog records, identifying inconsistencies, duplicates, or missing information for correction.
- Worked closely with other departments within library to maintain consistency across all collections and services offered.
- Adapted quickly to changing workflows and priorities, maintaining high-quality work under tight deadlines.
Senior Process Associate
Hewlett Packard
03.2011 - 07.2013
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
Assistant Manager of Operations
Mamatha Estates Promoters & Developers
01.2009 - 03.2011
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Education
Certified from IIMM and HP GBS for completing the assessment with distinction in (PDM, SCM function – Basic level) -
B. Com from S.D.M. College, Ujire, Mangalore University. - undefined
PUC from Sri Sathya Sai Institution College, Chikkaballapur. - undefined
S.S.L.C from Tagore Memorial School, Bangalore -
Tagore Memorial School
BengaloreSkills
SAP “Material management in SAP”
SFDC
MS excel
Accomplishments
- Awarded with certificate of appreciation for great commitment and quality work from Infosys BPO Ltd in Nov 2006.
- Awarded by client for showing excellent performance in time of high volume and handling critical vendors (July – September) 2007.
- Awarded by client as “Associate of the quarter” for being an exemplary associate in the team and for consistent performance on all performance metrics (3rd quarter 2008).
- Awarded with certificate of appreciation for great commitment and quality work from HP Ltd in December 2011.
- Awarded by client as “Associate of the quarter” for best performance on all performance metrics (1st quarter 2012).
- Team Player Award Mar 02nd, 2022
Personal Information
Date of Birth: 06/15/85
Timeline
Sales support analyst II
HPE: Hewlett Packard Enterprise
05.2021 - Current
Work Order Manager
Arbutus Garments
12.2014 - 05.2021
Senior Process Associate
Hewlett Packard
03.2011 - 07.2013
Assistant Manager of Operations
Mamatha Estates Promoters & Developers
01.2009 - 03.2011
Cataloger
Infosys
09.2006 - 01.2019
Certified from IIMM and HP GBS for completing the assessment with distinction in (PDM, SCM function – Basic level) -
B. Com from S.D.M. College, Ujire, Mangalore University. - undefined
PUC from Sri Sathya Sai Institution College, Chikkaballapur. - undefined
S.S.L.C from Tagore Memorial School, Bangalore -
Tagore Memorial School
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