Gade Prashanth
Begumpet
Summary
Dynamic Team Manager with a proven track record at Cognizant, excelling in fraud prevention and risk analysis. Expert in quality assurance and process optimization, I enhanced operational efficiency by 30% while fostering strong client relationships. Adept at leading diverse teams, I drive performance through effective coaching and innovative solutions with an overall 12 of experience.
Overview
12
12
years of professional experience
Work History
Team Manager
Cognizant
Hyderabad
03.2026 - Current
- Directed end-to-end trust safety and fraud prevention operations, ensuring timely delivery milestones and strict policy enforcement.
- Collaborated with legal, compliance, and product teams to establish and refine enforcement guidelines, balancing detection thresholds with business risk appetite while optimizing workforce allocation across global, high-risk review queues to maintain strict Service Level Agreements (SLAs) for turnaround time (TAT) and uphold enforcement accuracy.
- Anticipate systemic vulnerabilities, analyze behavioral patterns, and identify organized fraud vectors, such as bot networks, syndicated attacks, or coordinated inauthentic behavior.
- Led technical investigations into diverse fraudulent methodologies, including task scams and digital fingerprint masking.
- stablish rigorous Quality Assurance (QA) frameworks. Conduct regular precision and recall audits to minimize both false positives (banning good users) and false negatives (missing actual fraud).
- Enforced zero-tolerance policies on platform safety violations while applying contextual exceptions for complex cases.
- Incorporated workflows to audit large-scale data layers against global policies, authoring comprehensive documentation.
- Developed team training strategies that enhanced baseline accuracy across trust safety operations.
Assistant Manager
Tech Mahindra
Hyderabad
11.2021 - 02.2026
- Led a diverse team of over 80 members in GIS operations, ensuring that all deliverables met compliance standards 100% of the time, which helped maintain our reputation for quality.
- Managed to reduce operational costs by 30% by implementing innovative data recycling and classification models, which streamlined processes and boosted overall efficiency.
- Strengthened inventory and spares management practices, aligning our operations more closely with global capacity planning, which improved resource allocation and reduced waste significantly.
- Enhanced employee engagement by coaching, conducting appraisals, and facilitating training sessions, fostering a motivated and skilled workforce aligned with improved standard operating procedures (SOPs).
- Fostered customer relationships through regular reviews, solution engineering, and process audits, achieving increased satisfaction and loyalty among clients.
- Led a team of 15 associates in daily operations, improving workflow efficiency by 20%, which enhanced overall customer satisfaction and service delivery.
- Implemented a new training program for new hires, increasing their onboarding speed and effectiveness, allowing them to contribute to projects within weeks instead of months.
- Analyzed operational processes and identified key areas for improvement, resulting in a 30% reduction in costs and streamlining our service offerings, which benefited both our team and clients.
- Collaborated with cross-functional teams to develop tailored client solutions, strengthening relationships and contributing to a 15% increase in repeat business.
Team Lead
Cognizant Technology Solutions
Hyderabad
02.2019 - 10.2021
- Led a cross-functional team of 15 associates on software development projects, successfully delivering solutions ahead of deadlines, which increased client satisfaction ratings by 30%.
- Developed and implemented team-specific training strategies, boosting productivity by 20% and reducing errors by 15%, which resulted in smoother project workflows.
- Implemented a new agile workflow that streamlined processes and improved team collaboration, leading to a 25% reduction in project turnaround time, which allowed us to take on more clients.
- Maintained a 95% employee satisfaction rate by mentoring and developing team members, helping to create a positive work environment and fostering professional growth.
- Optimized delivery models, enhancing stakeholder satisfaction and improving project outcomes to consistently meet client expectations.
- Managed AOI and Apple Base Map projects across North America and the Rest of the World, which streamlined operations and improved overall project execution.
- Conducted training sessions on emerging technologies, enhancing team skills and increasing project output by 20%.
- Fostered relationships with key stakeholders and clients to identify needs and tailor services, resulting in a 40% increase in repeat business.
Process Specialist
Infosys Pvt Ltd
Hyderabad
04.2017 - 01.2019
- Managed navigation data enhancement projects, which involved updating geometry, turn restrictions, and pedestrian features, helping to improve overall mapping accuracy significantly.
- Designed efficient workflows that streamlined processes for editors, saving considerable time and enhancing productivity, which contributed to faster project completions.
- Conducted training sessions for team members, ensuring we maintained high-quality standards and effectively processed feedback, which helped us consistently exceed client expectations.
- Received “KUDOS” recognition for outstanding contributions to the Turn Restriction project, highlighting my commitment to delivering exceptional results.
- Analyzed complex business processes to identify inefficiencies, leading to a 20% reduction in operational costs and streamlined workflows across departments. This not only improved productivity but also enhanced employee satisfaction by reducing unnecessary workloads.
- Implemented a new training program on process optimization techniques for team members, helping to elevate overall team performance and ensuring everyone was well-equipped to tackle challenges effectively. This initiative fostered a culture of continuous improvement within the team.
- Collaborated with cross-functional teams to map out process flows, which clarified roles and responsibilities and minimized overlap. As a result, we saw a significant decrease in project delays, allowing for smoother project execution and improved timelines.
- Developed and maintained key performance indicators (KPIs) to track process efficiency, which provided stakeholders with actionable insights and informed decision-making. This approach helped drive strategic improvements that aligned with company goals and increased overall operational effectiveness.
Senior GIS Associate
Tech Mahindra
Hyderabad
08.2014 - 05.2017
- Acted as the Subject Matter Expert (SME) and Quality Control (QC) lead for the Extended Navigation and Future Production Model projects, ensuring our team consistently delivered high-quality work that met industry standards.
- Developed and implemented advanced GIS solutions for various clients, which increased project efficiency by 30% and improved data accuracy, ultimately helping teams make better-informed decisions.
- Improved Point of Interest (POI) accuracy, parking lot geometry, and signage features by utilizing video and map analysis, which not only enhanced user experience but also provided more reliable data for decision-making.
- Coordinated with cross-functional teams to conduct spatial analysis, leading to the successful identification of key trends and opportunities and enhancing client strategies in urban planning projects.
- Turned around failing projects through strategic support and technical interventions, successfully salvaging timelines and restoring client confidence in our capabilities.
- Managed data integration for large-scale projects, streamlining workflows and ensuring consistency across platforms, which ultimately reduced project turnaround times by 25%.
- Trained and mentored junior GIS associates, providing them with hands-on experience and knowledge that boosted team productivity and fostered a collaborative work environment.
- Earned multiple “Pat on Back” awards for exceptional project quality and innovation, reflecting my commitment to excellence and positively contributing to team morale.
Education
MSC - Geographical Information Systems
Glamorgan University
London, United Kingdom09-2010
MSC - Environmental Science & Technology
Jawaharlal Nehru institute of technology and sciences
Hyderabad, India04-2008
Skills
- Fraud prevention
- Fraud detection techniques
- Project & Operations Management
- Quality assurance
- Quality control
- Process optimization
- GIS mapping
- Stakeholder management
- Team leadership
- Tools: ArcGIS, QGIS, FusionX, Cartopia, BISON, MS Office
Personal Information
- Date of Birth: 1986-05-18
- Nationality: Indian
Awards
Best Team Lead Award, Tech Mahindra, Received the Best Team Lead Award from Tech Mahindra for successfully guiding a diverse team through a challenging project, resulting in a 30% increase in productivity. This recognition was based on implementing effective communication strategies and fostering collaboration among team members, which led to a more cohesive work environment. By prioritizing team development and encouraging innovative ideas, the project not only met its deadlines but also exceeded performance targets, showcasing the value of strong leadership in achieving shared goals., Unicorn, Cognizant, Recognized as a Unicorn by Cognizant for outstanding innovation in project delivery, highlighting a commitment to quality and efficiency. This award reflects the ability to implement cutting-edge solutions that streamline processes, which ultimately led to significant improvements in project outcomes. By fostering a culture of collaboration and creativity, this recognition underlines a track record of driving successful initiatives that positively impact both team dynamics and client satisfaction., Kudos Award, Infosys, Received the Kudos Award from Infosys for outstanding teamwork and innovative problem-solving on a high-impact project, which led to a 25% reduction in delivery time. This recognition highlighted the ability to collaborate effectively across departments, helping to create a more cohesive work environment. Additionally, it emphasized the importance of leveraging creative solutions to overcome challenges, ultimately contributing to improved client satisfaction and project success., POB (Pat on Back), Tech Mahindra, Received the POB [Pat on Back] award from Tech Mahindra for outstanding contributions to project success, which recognized efforts in enhancing team collaboration and efficiency. This achievement came from implementing innovative project management strategies, helping the team meet tight deadlines while maintaining high-quality standards. The recognition also highlighted the positive impact on client satisfaction, leading to repeat business and strengthened partnerships.
Certificates
- Learning ArcGIS Desktop
- ESRI
- Completed the Learning ArcGIS Desktop certification from ESRI, which provided a solid understanding of geographic information systems. This training focused on using ArcGIS software to analyze spatial data, enhancing the ability to create detailed maps and visualizations. Gaining these skills helps streamline project workflows and improve decision-making by leveraging geographic insights, ultimately contributing to more informed planning and resource management in various projects.
- Learning ArcGIS 3D Analyst
- Completed the Learning ArcGIS 3D Analyst certification from ESRI, which provided in-depth knowledge of 3D spatial analysis and visualization techniques. This training enhanced the ability to create detailed three-dimensional models, helping to improve project presentations and decision-making processes. The certification also included practical applications of GIS data, allowing for better analysis of terrain and urban planning scenarios, which ultimately supported more informed strategies in various projects.
- Cartographic Design Using ArcGIS 9
- Completed the Cartographic Design Using ArcGIS 9 certification from ESRI, which provided in-depth knowledge of creating effective maps and visualizations. This training emphasized the importance of design principles in cartography, helping to enhance the clarity and impact of spatial data presentations. By mastering tools and techniques specific to ArcGIS, the ability to produce high-quality, user-friendly maps was significantly improved, making complex information more accessible and engaging for diverse audiences.
Timeline
Team Manager
Cognizant
03.2026 - Current
Assistant Manager
Tech Mahindra
11.2021 - 02.2026
Team Lead
Cognizant Technology Solutions
02.2019 - 10.2021
Process Specialist
Infosys Pvt Ltd
04.2017 - 01.2019
Senior GIS Associate
Tech Mahindra
08.2014 - 05.2017
MSC - Geographical Information Systems
Glamorgan University
MSC - Environmental Science & Technology
Jawaharlal Nehru institute of technology and sciences