G.P.S. Sairamprasad

As Chief Operating Officer (COO) of a startup, I personally led strategic planning and execution across Sales, Operations, Marketing, Vendor and Client Relations, and Growth Strategy. Ensured operational efficiency, profitability, and scalability through tactical leadership and collaborative engagement.

• Directed end-to-end sales cycles, executed key negotiations, and improved revenue conversion by over 20%
• Fostered strong, long-term client partnerships and implemented feedback mechanisms to reduce churn by 15%
• Built and managed a diverse vendor network, ensuring SLA compliance and service optimization
• Defined long-term business growth strategies aligned with market trends and consumer behavior
• Oversaw execution of integrated marketing campaigns and refined brand positioning across digital and offline platforms
• Spearheaded CRM adoption and lead generation efforts; improved qualified lead inflow by 30%
• Partnered with executive teams for quarterly and annual planning, and introduced KPI dashboards for real-time reporting
• Championed a culture of performance, compliance, and innovation across all departments

· Lead by example, promoting a high-performance, customer-first culture.

· Ensure all operations comply with internal policies and regulatory requirements

· Led talent acquisition as COO, successfully hiring over 30 key employees across key departments

• Supported client infrastructure by managing server builds, patching, and configuration via SCCM.
• Collaborated with clients on deploying new Windows Servers (2012 & 2016) and ensuring uptime.
• Monitored server health, resolved distribution issues, and ensured smooth agent installation.
• Configured and managed DNS, DHCP, ADDS, and Group Policies for secure and efficient access.
• Implemented file quotas and FSRM policies to manage disk usage effectively.

• Administered Windows environments for 6 enterprise clients under Shared Operations model.
• Built and configured virtual servers using VMware and VRA as per SLAs.
• Provided Tier 2 support for server-related incidents and service requests.
• Troubleshot and resolved remote server issues impacting business continuity.
• Managed ADDS infrastructure, including user accounts, group policies, and permissions.

• Supported end-user computing devices and provided hardware/software troubleshooting.
• Assisted in system migrations and OS upgrades across distributed locations.
• Worked closely with senior engineers to resolve basic infrastructure issues.