G R Praveen Raj
Quality Analyst
Pammal
Summary
Experienced with quality assessment and assurance methodologies, ensuring top-notch product standards. Utilizes analytical skills and attention to detail to identify and resolve issues efficiently. Track record of maintaining high quality benchmarks through continuous process improvement and teamwork.
Overview
13
13
years of professional experience
Work History
Quality Analyst – Cash Management
Ventra Health
04.2024 - Current
- Conducted thorough quality reviews of healthcare documentation for compliance standards.
- Analyzed data from quality metrics to identify trends and improvement areas.
- Assisted in implementing corrective actions to address quality issues effectively.
- Developed reports summarizing findings from quality assessments for management review.
- Engaged with cross-functional teams to enhance quality assurance methodologies.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
Quality Analyst- AR & Credit Balance
AGS Health
09.2022 - 12.2023
- Implemented process improvements to enhance product reliability and performance.
- Trained staff on quality assurance protocols and best practices in operations.
- Analyzed data trends to support continuous improvement initiatives across departments.
- Facilitated root cause analysis sessions to address recurring quality problems effectively.
- Ensured compliance with company standards, regulations and procedures related to quality control.
Senior Process Associate (AR Analyst/AR Audit)
Nsight Global Solutions
11.2020 - 07.2022
- Managed team of 15 members.
- Led process improvement initiatives to enhance operational efficiency across departments.
- Mentored junior staff on best practices and standard operating procedures.
- Developed training materials for new employees to ensure consistent knowledge transfer.
- Facilitated regular meetings to discuss ongoing projects and address challenges faced.
- Implemented quality control measures to maintain high service delivery standards.
- Developed and implemented process improvement initiatives to reduce customer wait times.
- Performed root cause analysis on identified issues impacting customer experience or process performance.
Senior Client Partner /Acting SME
Access Healthcare
10.2017 - 01.2020
- Oversaw team operations to ensure timely delivery of tasks and projects.
- Analysed client feedback to ascertain areas needing improvement and initiate corrective measures.
- Managed complex projects for efficient coordination between different teams.
- Presented valuable insights through detailed reports which guided decision-making processes.
- Streamlined communication processes, resulting in improved clarity and efficiency.
Senior AR Caller
AGS Health
08.2014 - 09.2017
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Well versed in end to end rcm.
- Expertise in both follow up and denials.
- Ensured client during weekly calls with cash goals and areas of cash flows and also about bulk issues found during current week.
Senior Customer Support Executive
Yeso BPO
06.2012 - 06.2014
- Enhanced company reputation with exceptional customer service skills.
- Resolved complaints with proactive problem-solving and analysis.
- Balanced multiple tasks concurrently, achieving efficiency in operations.
- Coordinated timely delivery of products, enhancing overall customer experience.
- Handled complaints with calm and diplomatic manner, organising refunds or replacements as required.
- Streamlined support queries for better resolution time.
- Provided post-sales support to improve customer retention and leverage upselling opportunities.
- Improved customer satisfaction by promptly addressing concerns and complaints.
Education
B.E - ECE
Sri Muthukumaran Inst. Of Technology
Chennai, TN12TH STD - undefined
Boston Mat. Hr.Sec School
Chennai, TN10TH STD - undefined
Boston Mat. Hr.Sec School
Chennai, TNSkills
Quality assurance
Process improvement
Team leadership
Root cause analysis
Compliance standards
Training development
Project management
Cross-functional collaboration
Performance metrics
Service delivery standards
Workflow optimization
Correction action planning
Timeline
Quality Analyst – Cash Management
Ventra Health
04.2024 - Current
Quality Analyst- AR & Credit Balance
AGS Health
09.2022 - 12.2023
Senior Process Associate (AR Analyst/AR Audit)
Nsight Global Solutions
11.2020 - 07.2022
Senior Client Partner /Acting SME
Access Healthcare
10.2017 - 01.2020
Senior AR Caller
AGS Health
08.2014 - 09.2017
Senior Customer Support Executive
Yeso BPO
06.2012 - 06.2014
12TH STD - undefined
Boston Mat. Hr.Sec School
10TH STD - undefined
Boston Mat. Hr.Sec School
B.E - ECE
Sri Muthukumaran Inst. Of Technology