GR Shree Sundhar
Customer service representative
Bengaluru,KA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
Bengaluru, Karnataka
02.2024 - Current
- Managed customer queries through chat, email, and calls with an average response time of 7.5 minutes.
- Handled sensitive Trust and Safety cases with focus on customer satisfaction.
- Escalated unresolved cases to specialized teams for prompt resolution.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented and developed customer service training processes.
Digital Interaction Advisor
247.ai
Bengaluru, Karnataka
03.2023 - 09.2023
- Provided high-quality customer support through digital channels, addressing and resolving customer inquiries efficiently.
- Utilized strong communication and problem-solving skills to meet service standards in a fast-paced BPO environment.
- Collaborated with team members to achieve performance targets and ensure customer satisfaction.
- Maintained professionalism and adherence to company policies while managing customer interactions.
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
Education
Bachelor of Arts - History, Economics, Sociology
The National College
Bangalore, IndiaPre-University - History, Economics, Sociology, Political Science
Vijaya PU College
Bangalore, IndiaSkills
- Using CRM and communication tools
- Persuading and negotiating calmly
- Time-efficient responses
- Working well with teams
- Customer care across chat, email, phone
- Multi-tasking
- Case management
- Risk assessment
- Incident reporting
- Customer service
- Quality assurance
- Attention to detail
- Incident investigation
- Health and safety regulations
- Time management
- Report writing
- Professionalism
Personal Information
Title: Trust and Safety Representative
Languages
English
First Language
Hindi
Intermediate
B1
Tamil
Intermediate
B1
Telugu
Intermediate
B1
Kannada
Advanced
C1
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved successful perfomer tittle by completing with the other agents with better resolution accuracy with accuracy and efficiency.
Timeline
Customer Service Representative
Alorica
02.2024 - Current
Digital Interaction Advisor
247.ai
03.2023 - 09.2023
Bachelor of Arts - History, Economics, Sociology
The National College
Pre-University - History, Economics, Sociology, Political Science
Vijaya PU College