Grace Egan
Indianapolis,IN
Summary
Experienced manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Seeking position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering 4 years of extensive leadership experience in the service industry. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
4
4
years of professional experience
Work History
Team Leader/Manager
Panera Bread
09.2024 - Current
- Established open and professional relationships with team members through effective communication, coaching, training, and development.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Large staff, managing up to 10 people at a time, 30-40 weekly
Fitting Specialist
Barbara's New Beginnings
12.2023 - 11.2024
- Work one-on-one with customers to provide custom bra fitting and personal selection of bra options tailored to individual's tastes
- Contributed to visual merchandising initiatives by strategically displaying products that catered to various customer preferences.
- Participated in promotional events to raise awareness about importance of proper bra fitting for overall health and well being.
- Handled customer inquiries professionally, addressing concerns while maintaining positive atmosphere within store environment.
- Small staff, no more than 5 employees at a time
Team Leader
Panera Bread
01.2024 - 04.2024
- Returned to previously held position as a second source of income
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. Personally trained at least 10 employees.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Prepared food and beverages to serve to customers
Associate
Indiana University Dining
09.2023 - 12.2023
- Prepared and served food
- Barista experience making Starbucks brand drinks
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Greeted customers and offered assistance for increased customer satisfaction.
Shift Leader Manager
Tropical Smoothie Cafe
08.2022 - 05.2023
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Managed 5-10 employees at any given time
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Team Leader
Panera Bread
03.2021 - 08.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. Personally trained at least 10 employees.
- Prepared food and beverages to serve to customers
Education
Associate of Applied Science - Social Sciences
Ivy Tech Community College of Indiana
Indianapolis, IN01-2028
No Degree - Psychology
Indiana University, Bloomington
Bloomington, IN2023
High School Diploma -
Lawrence North High School
Lawrence, IN04.2023
Skills
- Accurate money handling
- Training and mentoring
- Dependable and Responsible
- Communication
- Staff Management
- Basic math skills
- Point-of-sale system operation
- Written and verbal communication
- Punctuality
- Flexible and Adaptable
- Teamwork and Collaboration
Additional Information
Completed one semester at Indiana University-Bloomington, working towards a Bachelor's of Science in Psychology.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Team Leader/Manager
Panera Bread
09.2024 - Current
Team Leader
Panera Bread
01.2024 - 04.2024
Fitting Specialist
Barbara's New Beginnings
12.2023 - 11.2024
Associate
Indiana University Dining
09.2023 - 12.2023
Shift Leader Manager
Tropical Smoothie Cafe
08.2022 - 05.2023
Team Leader
Panera Bread
03.2021 - 08.2022
Associate of Applied Science - Social Sciences
Ivy Tech Community College of Indiana
No Degree - Psychology
Indiana University, Bloomington
High School Diploma -
Lawrence North High School
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