Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Frazier

La Porte

Summary

Proficient in customer service and administrative functions, with a focus on problem-solving and conflict mediation. Successfully resolved customer complaints by coordinating with various departments, leading to improved service delivery. Conducted follow-up communications to ensure resolution effectiveness, fostering positive client interactions. Demonstrated attention to detail in order processing and compliance with safety standards during operations.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Farm Bureau Insurance
Michigan City
03.2024 - Current
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Conducted regular follow-up calls with customers after resolving their issues.

Line Associate

Prairie Packaging
La Porte
08.2023 - 03.2024
  • Assisted with training of new employees in areas related to line operations.
  • Prepared orders for shipment according to customer specifications.
  • Adhered to safety procedures while operating equipment or handling materials.
  • Monitored temperature, pressure, speed, feed rate and other machine settings during operation.
  • Inspected outgoing shipments for damages or discrepancies prior to dispatch.
  • Communicated effectively with co-workers regarding the status of orders.
  • Followed detailed instructions from supervisor regarding tasks assigned.
  • Completed daily paperwork accurately and in a timely manner.
  • Maintained a clean and safe work environment.

Education

Property And Casualty License -

Indiana Department of Insurance
Indianapolis, IN
12-2024

High School Diploma -

New Prairie High School
New Carlisle, IN
06-2020

Skills

  • Customer service
  • Risk assessment
  • Policy writing
  • Sales strategies
  • Client relationships
  • Team collaboration
  • Problem solving
  • Time management
  • Data entry
  • Multi-task management
  • Documentation
  • Client relations
  • Order fulfillment
  • Order processing
  • Conflict mediation

Timeline

Customer Service Representative

Farm Bureau Insurance
03.2024 - Current

Line Associate

Prairie Packaging
08.2023 - 03.2024

Property And Casualty License -

Indiana Department of Insurance

High School Diploma -

New Prairie High School
Grace Frazier