Summary
Overview
Work History
Education
Skills
Interests
Disclaimer
Timeline
Generic
Grace Lyall

Grace Lyall

Seasoned Professional
Kanpur,UP

Summary

As a seasoned professional with extensive experience from leading global companies, I bring a proven track record of driving results and optimizing operations. I am a dedicated, target-oriented, and hardworking team player known for my ability to streamline processes and significantly boost outcomes.

My core strengths include exceptional business communication, strategic planning, and robust organizational skills, complemented by efficient time management to effectively allocate and manage resources. I excel as an encouraging leader and analytical problem-solver, adept at motivating teams, building morale, and enhancing employee engagement to elevate performance.

I also possess expertise in delivering best-in-class customer service, end-to-end event planning and management, and effective dispute and conflict resolution. My capabilities extend to meticulous resource, data, and inventory control, strategic vendor management, and strong interpersonal skills for swift issue identification and resolution. I am highly skilled at multitasking, maintaining equal focus and control across all responsibilities.

I am eager to leverage my diverse professional skills and creativity in a challenging position where I can make significant contributions to a company's success and foster my continued professional growth.

Overview

20
20
years of professional experience
9
9
years of post-secondary education

Work History

Assistant Director

Yashraj Colleges
09.2024 - 06.2025
  • Spearheaded the administration, management, leadership, discipline, and marketing campaigns for both the Nursing and Pharmacy Colleges.
  • Provided comprehensive guidance and support to students, addressing academic and personal concerns, and mentoring their development. Assisted in the supervision and evaluation of faculty performance, ensuring alignment with institutional standards and program success.
  • Collaborated closely with the Directors, faculty, and other college departments to ensure effective program delivery and student achievement.
  • Leveraged expertise in communication and professional development to conduct Personality Development and Communication Skills classes for both students and faculty.
  • Collaborated with faculty and administration to design curriculum improvements and optimize course offerings based on student feedback and performance metrics. Led successful recruitment initiatives, enhancing outreach efforts through targeted marketing campaigns and community partnerships.
  • Coordinated staff training sessions focused on best practices in student services, fostering a culture of continuous improvement.
  • Assisted the Director in developing innovative programs to improve student academic performance and retention.
  • Cultivated strong relationships with community partners to enhance educational opportunities and coordinated field trips or off-campus activities promoting experiential learning. Implemented effective conflict resolution strategies for issues among faculty members and students.
  • Mentored new teachers through observation, feedback, and professional development, and evaluated teacher performance, providing constructive feedback for improvement. Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
  • Fostered a positive college culture by promoting open communication among staff and celebrating team successes. Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover. Enhanced public relations by organizing community outreach programs that elevated the organization's public profile.

Executive Assistant to the Managing Director

Machino Plastics Ltd.
11.2023 - 06.2024
  • Optimized time management for the Managing Director by handling day-to-day tasks such as calendar management, phone calls, and email correspondence.
  • Assisted in decision-making processes by preparing comprehensive research reports on various topics.
  • Maintained an organized digital filing system that allowed easy access to critical documents while adhering to document retention policies.
  • Collaborated with cross-functional teams to execute corporate initiatives and achieve company-wide goals.
  • Assist HR department in recruitment process and other administrative functions.
  • With high confidentiality and maintaining complete integrity, enable MD to recruit senior position managers and plant heads.
  • Assist other departments in resolving their team issues.
  • Plan, execute and accomplish ongoing programs and events of the company.
  • Actively promote effective communication between the workforce and management.
  • Follow MD's instructions and execute his plans & strategies.
  • Being creative and amiable in nature, implemented new innovative ideas and resolved many ongoing internal plant issues.

Business Head

Alaya Resort
02.2023 - 11.2023
  • Company Overview: Jim Corbett National Park, New Delhi, IN
  • Undertaken direct IVR calls, email communication to establish FCR and build client trustworthiness.
  • Collaborate and connect with corporate groups, educational institutions, FIT's and travel agents to keep the business going.
  • Create content for Google Maps Review, Social Media and for other Digital Media Platforms.
  • Daily monitoring of all the inbound and outbound query data.
  • Preparing Proforma Invoices. Confirmation Vouchers, GIS, for all the corporate events.
  • Plan, Interact, execute marketing strategies to accomplish sales targets.
  • Prepare sales reports and marketing strategies.
  • Go on sales calls with travel agents and corporate groups to propose Alaya Resort, to meet sales targets.
  • Directly deal with the corporate clients. Travel agencies & other clients for promoting the property and confirming the bookings.
  • Developed and Implemented successful strategies for building company sales.
  • Create events for both season & off season occupancy.
  • Creating lively itinerary for corporate groups, school groups, weddings, and other events as per the occasion.
  • Streamlined costs through proactive examination and improvement of operations.
  • Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
  • Managed and organized internal communication to hold staff accountable to priorities.
  • Eamed company exceptional ratings and testimonials from clients and Industry organizations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Jim Corbett National Park, New Delhi, IN

Executive Assistant

Johnson Matthey Chemicals India Pvt Ltd
07.2017 - 06.2021
  • I served as an Executive Assistant in Admin. Department for JM India site. In this crucial and sensitive role, I have worked with integrity and with utmost confidentiality to ensure safe, healthy and motivating work environment, co-ordinate with global team leaders, engineers, scientists across JM to collaboratively support the business to deliver excellent performance, ethical standards, right cultural development, and to ensure right diversity and inclusion.
  • My key responsibilities were: To provide secretarial support to the site administration, aiding the Site Manager, Operations Director and the global team directors, in terms of planning, strategizing, taking follow ups on specific deliverables, consolidating information/reports, preparing and maintaining data records, etc.
  • Inter-departmental coordination across JM globally with the global project team leaders for ensuring proactive and timely process of updating and completion of various ongoing CT (Catalysts Technology) projects.
  • Helping and managing the team co-ordination, resolving employee grievances, promoting efficient team-work and facilitating administrative support from time to time.
  • Logistics and Calendar Planning and Management for both Indian and Global team leaders, directors, employees and visitors, in terms of planning, ensuring efficient and safe, travel arrangements, hotel and flight bookings, VISA approval, travel insurance and associated arrangements, followed by its respective bill processing and cost allocation related to such arrangements, in line with prevailing JM policies and procedures.
  • Vendor Management to an extent of coordinating with approved vendors, ensuring efficient delivery, follow up, Cost Control, and JM's interest and compliance to policies.
  • Management of Telecommunication billing and services.
  • Ensuring compliance to EHS and 5S standards - Security requirements in line with JM policies, maintained and progressed over the years.
  • As an active member of POSH ICC committee to ensure congenial working environment for female employees.

Business Development Associate

Fitcomb Training & Consultancy Pvt. Ltd
01.2013 - 10.2014
  • As a business associate, I have undergone intense training on self-protection and have been certified on the same.
  • I consistently worked to assist in training, marketing and conducting workshops on 'Self Protection' imparting RBSD (Reality Based Self Defense System), both for corporate and educational institutions.
  • As a good team player, I trained the learners on personal safety and security to enable them to create safe and a fearless environment.
  • As a part of the learning system in various esteemed institutions across PAN India, like IITs, IIMs, The Daly College, The Eklavya Foundation, Jindal schools, Various DPS's, K.R, Mangalam World School and many more.

Resident General Manager

VANVASA Hotels & Resorts
05.2007 - 11.2012
  • Total responsibility of managing the establishment while subordinating the property owner.
  • Implementing the company's policies with a view to achieve its objectives; handling daily operation and management of the resort; designing new strategies for business promotion and growth; building brand awareness - both at the level of customer and business partners; external and internal communication; creating blogs, write-ups for the website; addressing to client/customer's inquiries and responding to their feedback; managing all segments of the resort; in-charge of employees, finances, customer service, promotions, and quality control; product stocking, accounting, and marketing efforts at the resort; conduct Training Programs' for the staff of different departments for the smooth functioning.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Senior Lead Technician

Teleperformance
03.2006 - 04.2007
  • Provide technical troubleshooting for US and Canadian clients for America Online (AOL) broadband software application and at the initial team launch support to SanDisk semi-tech. process for US, Canada and later to APEC customers. for troubleshooting and repaired peripheral devices such flash-drives, music players, hard-drives.
  • Errands include: Providing customer service and technical support through basic troubleshooting tasks to ensure FCR (first call resolution). Checking and reverting to the email complaints received from the customers.
  • Providing technical assistance to the associates and team for escalations raised by the customers, taking care of the unresolved issues and training the support team and also providing one-on-one feedback and coaching the team members.
  • Achievements include increment, awards & certificates from the Client, appreciation emails from the end-users, as a feedback towards customer satisfaction and retention.

Customer Care Executive

Convergys, India Pvt. Ltd
08.2005 - 02.2006
  • Worked for Capital One credit card process for US clients - The liabilities shared were equivalent to an assistant manager of any multinational bank for assisting account holders with their bank transfers, credit history, financial charges and other fees on their credit card account; up selling for the balance transfers and personal loans; explaining the security policy and other banking policies to the clients, with authority to open, close or update the customer's account.
  • During my tenure I have earned good rewards and certifications in terms of perks, recognition and high earned incentives. for achieving cent percent quality assurance, meeting compliance, customer satisfaction and appreciation.

Technical Assistant

Wipro
08.2005 - 02.2006
  • My first stepping stone in MNC was as a Semi-Tech Associate for Netscape - AOL broadband connectivity software.
  • Errands include - providing technical troubleshooting assistance to Netscape paid members in US and Canada.

Education

Self Defense (RBSD) Training - Vocational Training

FITCOMB Consultancy Pvt. Ltd
09.2016 - 11.2016

Post Graduate Diploma in Management - Marketing And International Business

Kanpur Institute of Management Studies
Unnao, UP
09.2011 - 08.2013

Masters in Commerce - Accounting, Business Man., HRM, Sales & Marketing

Christ Church Degree College, Kanpur University
05.2004 - 09.2005

Bachelor of Commerce - Commerce And Accounts

Christ Church Degree College, Kanpur University
07.1999 - 05.2002

Intermediate - ISC Board

Methodist High School
07.1997 - 03.1999

YOGA - Yoga Training Course

Dev Antarashtriya Yoga Kendra
05.1998 - 07.1998

High School - ICSE Board

Methodist High School
04.1996 - 03.1997

Skills

Business Communication

Interests

Driving
Traveling
Creative Writing
Singing
Wildlife Travel
Nature Walk
Sketching
Painting
Public Speaking

Disclaimer

I hereby declare that all of the above mentioned information is to the best of my knowledge, skill and experience.

Timeline

Assistant Director

Yashraj Colleges
09.2024 - 06.2025

Executive Assistant to the Managing Director

Machino Plastics Ltd.
11.2023 - 06.2024

Business Head

Alaya Resort
02.2023 - 11.2023

Executive Assistant

Johnson Matthey Chemicals India Pvt Ltd
07.2017 - 06.2021

Self Defense (RBSD) Training - Vocational Training

FITCOMB Consultancy Pvt. Ltd
09.2016 - 11.2016

Business Development Associate

Fitcomb Training & Consultancy Pvt. Ltd
01.2013 - 10.2014

Post Graduate Diploma in Management - Marketing And International Business

Kanpur Institute of Management Studies
09.2011 - 08.2013

Resident General Manager

VANVASA Hotels & Resorts
05.2007 - 11.2012

Senior Lead Technician

Teleperformance
03.2006 - 04.2007

Customer Care Executive

Convergys, India Pvt. Ltd
08.2005 - 02.2006

Technical Assistant

Wipro
08.2005 - 02.2006

Masters in Commerce - Accounting, Business Man., HRM, Sales & Marketing

Christ Church Degree College, Kanpur University
05.2004 - 09.2005

Bachelor of Commerce - Commerce And Accounts

Christ Church Degree College, Kanpur University
07.1999 - 05.2002

YOGA - Yoga Training Course

Dev Antarashtriya Yoga Kendra
05.1998 - 07.1998

Intermediate - ISC Board

Methodist High School
07.1997 - 03.1999

High School - ICSE Board

Methodist High School
04.1996 - 03.1997
Grace LyallSeasoned Professional