Grace Shangh
New Delhi
Summary
Dynamic Senior Beauty Consultant with over 9 years of experience driving exceptional customer satisfaction and promoting sales initiatives. Proficient in cash management, transaction processing, and maintaining high-quality standards, consistently meeting budget targets through strategic planning. Expertise in leveraging social media for effective communication and engagement, enhancing product visibility and customer interaction. Committed to delivering outstanding service and resolving customer queries with precision, ensuring a seamless experience. Eager to transition skills to a Shore Excursion role, bringing a passion for customer service and a keen eye for detail.
Overview
9
9
years of professional experience
Work History
Beauty Specialist
Harding Brothers Retail Limited
Cruise
04.2024 - Current
- Carrying out skin analysis and advising on skincare regimes.
- Advising and selling beauty products to guests.
- Participating in onboard promotions and events to promote spa services.
- Provide expert knowledge of fragrances and scent families to customers.
- Consult with customers to understand their personal scent preferences.
- Make personalized recommendations for customers based on their scent preferences.
- Educate customers about the differences between various types of fragrances (e.g., eau de parfum, eau de toilette).
- Maintain an up-to-date knowledge of new fragrances, scent trends, and product knowledge.
- Process customer transactions, and handle returns or exchanges as needed.
- Assist with inventory management, including restocking, and organizing displays.
- Adhere to all company policies and procedures, including those related to health and safety.
- Recommended merchandise based on expert product knowledge and client preferences.
- Maintained accurate records of client services and product purchases.
- Tracked customer preferences through surveys or feedback forms to improve service quality.
- Showed customers how to apply makeup and other products to achieve desired looks.
Senior Beauty Consultant
Forest Essentials
Delhi
11.2021 - 09.2023
- Operated bills to accurately process cash and credit card transactions.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Deputing in the absence of the manager.
- Ensuring DOD of orders and alterations.
- Responsible for broadcasting sales promotions and new launches to customers via social media.
- Responsible for cash handling, banking.
- Met budget targets through responsible planning and resource allocation.
- Resolved customer queries and problems using effective communication, and providing step-by-step solutions.
- Inspected products and services to comply with quality standards.
- Planned and executed new strategies to increase sales.
Beauty Advisor
Molton Brown
Delhi
06.2019 - 03.2021
- Planned and executed new strategies to increase sales
- Retail operations and store management.
- Ensuring DOD of orders and alterations
- Responsible for broadcasting sales promotions and new launches to customers via social media.
- Responsible for cash handling, banking.
- Met budget targets through responsible planning and resource allocation
- Resolved customer queries and problems using effective communication, and providing step-by-step solutions.
- Inspected products and services to comply with quality standards
- Answered store and merchandise questions and led customers to wanted items.
Beauty Advisor
Innisfree
Delhi
03.2017 - 06.2019
- Conducted regular stock counts on shelves, promptly updating for stock supplies.
- Communicated special offers and promotions throughout interactions for upselling purposes.
- Conducted regular visual merchandising on beauty shop shelves, making stands look desirable, attractive, and visually pleasing.
- Used excellent upselling and cross-selling techniques to sell add-ons, such as lotions, serums, and primers, to increase customer order value.
- Examined the client's facial features and skin tone to recommend appropriate products, colors, and styles to customers.
Hostess
India Habitat Center
Delhi
02.2016 - 01.2017
- Monitors restaurant activity to determine seating and dining flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Education
Higher Secondary School -
Sacred Heart Higher Secondary School
Manipur04.2015
Higher Secondary School -
Sacred Heart Higher Secondary School
Manipur04.2013
Skills
- Problem-solving skills
- Skin analysis
- Fragrance knowledge
- Sales promotions
- Product recommendations
- Computer proficiency
- Communication skills
- Collaboration talent
- Organizational know-how
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Beauty Specialist
Harding Brothers Retail Limited
04.2024 - Current
Senior Beauty Consultant
Forest Essentials
11.2021 - 09.2023
Beauty Advisor
Molton Brown
06.2019 - 03.2021
Beauty Advisor
Innisfree
03.2017 - 06.2019
Hostess
India Habitat Center
02.2016 - 01.2017
Higher Secondary School -
Sacred Heart Higher Secondary School
Higher Secondary School -
Sacred Heart Higher Secondary School
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