Grace Wojahn
Indianapolis
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
911 Dispatcher
Indianapolis Airport Authority
Indianapolis
11.2024 - Current
- Monitored emergency calls and assessed urgency of incidents.
- Coordinated responses between public safety agencies and airport personnel.
- Operated communication systems to relay critical information efficiently.
- Documented incident reports accurately for record-keeping purposes.
- Provided clear instructions to callers during emergencies and crises.
- Maintained composure in high-pressure situations while managing multiple tasks.
- Used radio, telephone and computer system to update first responders with new information.
- Ensured compliance with airport safety regulations during emergency responses.
Shift Leader
Panda Express Restaurant
Brownsburg
11.2023 - 11.2024
- Supervised daily operations to ensure smooth restaurant service.
- Trained and mentored new team members in customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Monitored food safety practices and ensured compliance with health regulations.
- Assisted in maintaining cleanliness and organization of the dining area.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Assistant General Manager
Culver's Restaurant
Plainfield
02.2019 - 11.2023
- Assisted in managing daily restaurant operations and staff scheduling.
- Coordinated training programs for new employees to enhance service skills.
- Oversaw inventory management, ensuring optimal stock levels and freshness.
- Implemented customer service strategies to improve guest satisfaction experiences.
- Collaborated with kitchen staff to maintain food quality and safety standards.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
Education
Ben Davis High School
Indianapolis, INSkills
- Radio operation
- Emergency response
- Time management
- Stress management
- EMS dispatch
- Information gathering
- Computer-based dispatch systems
- Typing speed
- Active listening
- Computer-aided dispatching
- Public safety awareness
- Multitasking and prioritization
- Police and fire procedures
- Computer skills
Certification
- Food Handler Certified
- Emergency Medical Dispatch Certified
- CPR Certified
References
References available upon request.
Timeline
911 Dispatcher
Indianapolis Airport Authority
11.2024 - Current
Shift Leader
Panda Express Restaurant
11.2023 - 11.2024
Assistant General Manager
Culver's Restaurant
02.2019 - 11.2023
Ben Davis High School