Grace Livia Da Costa

-Receive and route enquiries from walkins, calls, emails, and online leads to the appropriate Sales Consultant.

-Follow up with the Sales Consultant to ensure enquiries are qualified promptly and accurately.

-Submit reports to Sales Manager and CRE (Customer Relations & Engagement) Manager, highlighting key metrics and notable leads.

-Oversee delivery logistics: Plan and coordinate all administrative and operational steps leading up to vehicle delivery, documentation and delivery items to be ordered.

-Act as liaison between Sales Consultant, delivery team, and customer to ensure a smooth handover.

-Conduct daily checklist audits to ensure showroom layout, display elements, accessories, and branding materials are clean, complete, and visually appealing.

-Maintain ambiance standards: Oversee cleanliness, organization, lighting, and overall customer-friendly environment—supporting a positive first impression

Welcomes customer by greeting them, in person or on the telephone, answering or referring inquiries.

· Finding out the need of the customers

· Directs visitors by maintaining employees and department directories giving instructions.

· Manage large amounts of inbound and outbound calls regarding billing issues, product problems, service questions and general client concerns in a timely manner.

· Team Organisation and planning.

· Preparing Quotations

· Making and Tracking Sales orders

· Preparing Client's invoices

· Follow‐up client's outstanding payments.

· Handling petty cash

· Entering supplier bills and petty cash expenses into the records.

· Preparing purchase order to suppliers

· Responsible for maintaining a high level of professionalism with clients and working to establish a positive report with every caller.

· Identify customer’s needs, clarify information, research every issue and provide solutions and / or alternatives.

· Possess demonstrated ability to work effectively and congenially with employees at diverse levels.

· Various office duties such as copy, PDF, use telephone to call and receive calls, take customer orders via telephone.

· Effectively communicates via Email.

· Updating Sales and cash reports Daily

· Handles customer returns and complains tactfully and effectively

· Ensuring customers satisfaction at the end results

· Helps in completing necessary paper works and performs the works assigned.

· Providing the supporting documents for internal and external Auditing.

· Documentation filing.

· Attending weekly meetings as well as board meetings of the directors.

· Welcomes customer by greeting them, in person or on the telephone, answering or referring inquiries.

· Finding out the need of the customers

· Directs visitors by maintaining employees and department directories giving instructions.

· Manage large amounts of inbound and outbound calls regarding billing issues, product problems, service questions and general client concerns in a timely manner.

· Tracking Sales orders

· Responsible for maintaining a high level of professionalism with clients and working to establish a positive report with every caller.

· Identify customerʼs needs, clarify information, research every issue and provide solutions and / or alternatives.

· Possess demonstrated ability to work effectively and congenially with employees at diverse levels.

· Various office duties such as copy, PDF, use telephone to call and receive calls, take customer orders via telephone.

· Effectively communicates via Email.

· Receiving cash and handing it over to the accounts department.

· Updating Sales and cash reports Daily

· Handles customer returns and complains tactfully and effectively

· Ensuring customers satisfaction at the end results

· Helps in completing necessary paper works and performs the works assigned.

· Bank Reconciliation

· Cash entries

· Entering Expenses, incomes of various clients for the preparation of their profit and loss account and balance Sheet and thereafter Computing Income Tax of clients.

· Going for Audit

· Handling Petty cash.

· Helps in completing necessary paper works and performs the works assigned.

• On the Job training, teaching the Children at the institute about basic of computers, how to use word, excel, PowerPoint and internet.