Gracelyn Owens
Greenwood
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
Francesca’s
Greenwood
06.2025 - Current
- Assisted in daily store operations and maintained high customer service standards.
- Trained new team members on store policies and customer engagement techniques.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Collaborated with the management team to implement promotional activities effectively.
- Handled cash register transactions and ensured accurate financial reporting.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Monitored staff performance and provided constructive feedback for improvement.
- Supported visual merchandising efforts to align with brand standards and seasonal themes.
Administrative Assistant
Bullseye Athletics
Greenwood
02.2021 - 05.2024
- Managed scheduling for team meetings and events at Bullseye Athletics.
- Coordinated travel arrangements for staff and athletes attending competitions.
- Assisted in preparing reports and presentations for management discussions.
- Collaborated with team members to streamline administrative processes efficiently.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Head Cheerleading Coach
Bullseye Athletics
Greenwood
02.2021 - 05.2024
- Developed practice schedules and routines for team members.
- Organized and led team meetings to enhance communication.
- Coordinated fundraising events to support cheerleading program needs.
- Mentored athletes in skill development and sportsmanship principles.
- Evaluated team performance and provided constructive feedback regularly.
- Implemented safety protocols during practices and performances for athletes.
- Fostered a positive team culture through team-building activities and encouragement.
- Instructed students in safety procedures related to cheerleading activities.
- Assisted with administrative tasks such as ordering uniforms and supplies.
Education
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
Indianapolis, IN 01.2023 - 12.2024
Perry Meridian High School
Indianapolis, INSkills
- Customer service
- Inventory management
- Visual merchandising
- Cash handling
- Staff training
- Retail operations
- Team collaboration
- Administrative coordination
- Event planning
- Relationship building
- Time management
- Problem solving
- Inventory counting
- Mentoring and coaching
- Motivational techniques
- Store operations
- Goals and performance
- New hire training
- Sales growth
- Customer experience
Certification
- Certificate of Criminal Justice
- Technical Certificate of Criminal Justice
References
References available upon request.
Timeline
Assistant Store Manager
Francesca’s
06.2025 - Current
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
01.2023 - 12.2024
Administrative Assistant
Bullseye Athletics
02.2021 - 05.2024
Head Cheerleading Coach
Bullseye Athletics
02.2021 - 05.2024
Perry Meridian High School