Gracie Love
Indianapolis
Summary
Customer service professional with expertise in communication and problem-solving. Proven track record of enhancing client satisfaction and improving operational efficiency. Strong attention to detail ensures high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Receptionist
Oliver Family Healthcare
Indianapolis
04.2024 - Current
- Greeted patients and visitors with a warm, welcoming demeanor.
- Managed multi-line phone system to route calls efficiently.
- Assisted with administrative tasks, including filing and data entry.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
Customer Service Representative
AES Indiana
Indianapolis
03.2023 - 04.2024
- Assisted customers with inquiries regarding utility services and billing issues.
- Educated customers on energy-saving programs and available resources for assistance.
- Managed high call volumes while maintaining professionalism and attention to detail.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Manager
Nothing Bundt Cakes
Greenwood
04.2021 - 03.2023
- Managed daily operations of bakery, ensuring quality product delivery.
- Supervised team members, providing guidance and support during shifts.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
High School Diploma -
Eminence Jr/sr High School
Eminence Indiana05-2022
Skills
- Payment processing and data entry
- Document management
- Effective communication
- Attention to detail
- Adaptability
- Multi-line phone operation
References
References available upon request.
Timeline
Receptionist
Oliver Family Healthcare
04.2024 - Current
Customer Service Representative
AES Indiana
03.2023 - 04.2024
Manager
Nothing Bundt Cakes
04.2021 - 03.2023
High School Diploma -
Eminence Jr/sr High School
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