Gracie Smith
Converse
Summary
Versatile and results-driven professional with a proven track record, adept in applied behavior analysis and exceptional in fostering client relationships. Demonstrating a strong ability to collaborate with multidisciplinary teams, enhancing treatment outcomes. Skilled in crisis management and compassionate patient care, excelling in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Registered Behavioral Therapist
Living Forward ABA
12.2022 - Current
- Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
- Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
- Enhanced treatment effectiveness by collaborating with board-certified behavior consultants, lead therapists, parents, and teachers.
- Demonstrated professionalism through punctuality, effective time management skills, and reliable attendance at work-related events such as meetings or trainings.
- Supported clients in achieving personal goals, providing consistent encouragement and celebrating milestones.
- Increased client engagement during therapy sessions with creative activities tailored to their interests and abilities.
- Consistently met or exceeded productivity expectations while maintaining a high standard of care for all assigned clients.
- Assisted in training new Registered Behavioral Therapists on company policies, procedures, and therapeutic approaches.
- Handled sensitive information confidentially according to HIPAA guidelines while maintaining client files accurately uptodate.
- Improved client behavior by implementing personalized treatment plans and closely monitoring progress.
- Reduced challenging behaviors by teaching clients adaptive skills and coping strategies through ABA methods.
- Implemented behavioral intervention plans created by clinical supervisors.
Certified Nursing Assistant
Miller’s Merry Manor
03.2022 - 01.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Online Grocery Pickup Associate
Walmart
04.2021 - 03.2022
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
Pizza Chef
KB’s Hometown Pizza
08.2019 - 03.2021
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
- Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Coached new workers on store policies, pizza making, and dough preparation.
Retail Sales Associate
Gordmans Department Store
01.2019 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
Education
North Miami Community Schools
Denver, IN06.2021
Skills
- Behavior reduction strategies
- Reinforcement systems
- Verbal behavior
- Collaboration with professionals
- Functional communication training
- Discrete trial teaching
- Natural environment training
- Social skills development
- Prompting techniques
- Data collection
- Self-management strategies
- Confidentiality practices
- Progress monitoring
- Crisis management
- Motor skills development
- Applied behavior analysis
- Group instruction
- Error correction
- Toilet training
- Caseload management
- Positive reinforcement
- Behavior support plans
- Behavior modification
- Customer service
- Teamwork
- Problem-solving
- Time management
- Customer assistance
- Reliability and punctuality
- Store opening and closing
- Money handling
- Cash register operation
- Relationship building
- Professional appearance
- Phone etiquette
- Conflict resolution
- Pizza making
- Effective communication
- Food presentation
- Cooking
- Kitchen organization
- Kitchen equipment usage
- Training new staff
- Inventory restocking
Timeline
Registered Behavioral Therapist
Living Forward ABA
12.2022 - Current
Certified Nursing Assistant
Miller’s Merry Manor
03.2022 - 01.2023
Online Grocery Pickup Associate
Walmart
04.2021 - 03.2022
Pizza Chef
KB’s Hometown Pizza
08.2019 - 03.2021
Retail Sales Associate
Gordmans Department Store
01.2019 - 08.2019
North Miami Community Schools
Similar Profiles
Amanda GallandAmanda Galland
BCBA/Owner at Living Hope ABA TherapyBCBA/Owner at Living Hope ABA Therapy
Doza PitiaDoza Pitia
In-Home Assisted Caregiver at Forward Living LLCIn-Home Assisted Caregiver at Forward Living LLC
King Him MaKing Him Ma
Full Time Event Planner at Forward Living, CTL GroupFull Time Event Planner at Forward Living, CTL Group