Gracy Daniel
Team Leader
Hyderabad
Summary
Dynamic Team Leader with a proven track record at Cognizant, excelling in operational efficiency and stakeholder management. Spearheaded innovative service delivery processes, enhancing team performance and fostering collaboration. Adept at coaching and mentoring, I drive strategic improvements that secure buy-in and ensure seamless adoption across the organization.
Experienced with managing service delivery teams to ensure optimal performance and client satisfaction. Utilizes process improvement strategies to enhance team efficiency and service quality. Track record of fostering collaborative team environment and effectively adapting to changing needs.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Team Leader - Service Delivery
Cognizant
06.2017 - 04.2026
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Incorporated best practices in service delivery management into daily routines, resulting in better decisionmaking.
- Maintained up-to-date knowledge of industry trends, allowing for the implementation of innovative strategies in service delivery.
Business Process Analyst
Cognizant
04.2014 - 06.2017
- Assessed business processes and identified ways to boost improvement.
- Collaborated with upper management to drive strategy and implement new processes.
- Presented findings from process analyses to senior management, securing buy-in for recommended improvements and facilitating implementation efforts.
- Facilitated training sessions for employees on newly implemented processes, ensuring seamless adoption across the organization.
Education
Bachelor of Science - Commerce
Kakatiya Degree College
Warangal 04-2012
Skills
Coaching and mentoring
Innovation skills
Compliance
Stakeholder management
Teamwork and collaboration
Time management
Operational efficiency
Certification
Generative AI
Timeline
Team Leader - Service Delivery
Cognizant
06.2017 - 04.2026
Business Process Analyst
Cognizant
04.2014 - 06.2017
Bachelor of Science - Commerce
Kakatiya Degree College