Reading books
Gracy Evangiline Marthi
Hospital Administration
Visakhapatnam
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems. Organized and efficient Medical Supervisor supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Accomplished operations management professional bringing over 03 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Detail-oriented Office Administrator with commensurate experience in hospital administration roles. Demonstrating advanced knowledge of operations. Leveraging strong negotiating abilities to secure compensable results in account collections, vendor contracts and talent acquisition.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Operations Supervisor
Apollo Hospitals
Visakhapatnam, AP
06.2019 - Current
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Analyzed department metrics and performance and reported findings to management.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Performed preventative maintenance and calibration on equipment and systems to prevent malfunctions and work obstacles.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Tracked company equipment, tools and technology to manage inventory.
- Compiled training materials for new employees and tracked skill development.
- Managed internal operational standards and productivity targets.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management
- Developed and deepened relationships with customers, vendors and internal stakeholders
Customer Service Representative
Synchrony Financial
Hyderabad
08.2017 - 02.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Provided ongoing guest service.
- Handled customers in fast-paced setting in coordination with solid team of 05 customer service associates.
- Handled over 80-90 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Customer Care Representative
Concentrix Daksh Pvt Ltd
Visakhapatnam, AP
06.2016 - 08.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Communicated with clients regarding account services, statements, and balances.
- Managed supplier deliveries around client needs to increase client retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Coordinated timely responses to online customer communication and researched complex issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Maintained and managed customer files and databases.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
Education
Bachelor of Arts - History
Andhra University
Visakhapatnam , India 03.2015 - 07.2018
Skills
Customer Relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Collaborated with team of 05in the development of Cancer registry.
- Resolved product issue through consumer testing.
Additional Information
Skilled in client handling & communication Involving in Operations team managment
Preparing Monthly Information System(MIS) reports Involved in team educating process Lead Corporate marketing activities CRM updation in offline and online
Operations coordinator review compilation Corporate business review meetings & followups
Operations coordinator works scheduling Operations coordinator related activities
Interests
Music
Timeline
Operations Supervisor
Apollo Hospitals
06.2019 - Current
Customer Service Representative
Synchrony Financial
08.2017 - 02.2018
Customer Care Representative
Concentrix Daksh Pvt Ltd
06.2016 - 08.2017
Bachelor of Arts - History
Andhra University
03.2015 - 07.2018
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