GRACY EVANGILINE MARTHI
Operations Management
Summary
PROFESSIONAL SYNOPSIS Result-oriented & dedicated operational professional with 6+ years of experience in improving processes, streamlining procedures, and cutting costs in the health industry Possess extensive expertise in administrative operations, Customer Relations, Documentation and control, Logistics operations, Staff Management, Workflow planning, Business administration, Policy and procedure modification, Database administration, Presentation design, Planning and Coordination Proven strong leadership qualities and outstanding work ethics Strong negotiation skills and well-versed in hospital administration roles Trained in cancer care and cancer registry and well experienced in cancer Administration
Overview
7
7
years of professional experience
3
3
Languages
Work History
Deputy Centre Manager
Oasis Fertility Hospitals
07.2023 - 11.2023
- Supported the Centre Manager in overseeing daily operations, ensuring a high level of customer satisfaction
- Managed and motivated a team of [number] staff members, handling recruitment, training, and performance evaluations
- Assisted in budget preparation, monitored expenditures, and identified cost-saving opportunities
- Maintained accurate records related to center operations, including attendance, finances, and staff records
- Collaborated with the Centre Manager to develop and implement operational policies and procedures
- Ensured compliance with health and safety regulations, emergency procedures, and safety protocols
- Addressed customer inquiries, concerns, and feedback promptly and professionally, enhancing the overall customer experience
- Played a key role in facility management, overseeing maintenance, cleanliness, and vendor relationships
- Prepared regular reports for senior management, highlighting key performance indicators and areas for improvement.
Operations Assistant
Apollo Hospitals
06.2019 - 09.2022
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
Leo Technologies
03.2018 - 04.2019
- Executed record filing system to improve document organization and management
- Handled all incoming and outgoing calls, routed calls, delivered messages to staff, and greeted visitors
- Booked conference rooms, prepared agendas, and maintained calendars for meetings and events
- Performed scheduling of office meetings and client appointments for staff teams
- Interacted with vendors to purchase and set up equipment and services
- Carried out updating of spreadsheets and databases to track, analyze and report on performance and sales data
- Recorded minutes of the meeting to provide a historical account of actions, measured progress against the strategic plan, and drove accountability
- Assisted visitors and issued badges to maintain safety and security
Customer Service Representative
Synchrony Financial
10.2017 - 02.2018
- Rendered support to both internal and external customers by providing helpful information, answering questions, and responding to complaints
- Supported in opening new customer accounts
- Analyzed customer information to generate reports and recommended products and service
- Successfully handled up to 80-90 calls per shift, signed up new customers, updated accounts and customer records, rendered customer service, and provided product information
Customer Care Representative
Concentrix Daksh Private Limited
06.2016 - 08.2017
Education
Bachelor of Arts - History
Andhra University
Skills
Staff Management
File and records management
Emergency Management
Accomplishments
- Trained in Outpatient services and Inpatient services and have a certificate on that from Apollo hospitals
Timeline
Deputy Centre Manager
Oasis Fertility Hospitals
07.2023 - 11.2023
Operations Assistant
Apollo Hospitals
06.2019 - 09.2022
Administrative Assistant
Leo Technologies
03.2018 - 04.2019
Customer Service Representative
Synchrony Financial
10.2017 - 02.2018
Customer Care Representative
Concentrix Daksh Private Limited
06.2016 - 08.2017
Bachelor of Arts - History
Andhra University