GRAFFETH FERNANDES
Mumbai
Summary
- 10+ years of experience in Business Management, Assisting Business Heads, Corporate Relationship, Customer Relationship, Grievance Management, Employee Engagement, Managing human resources responsibilities. Organizing business activities for higher management personnel.
- Business Co-ordinator, Trainer, Calendar/Email Management, Travel Desk, Oversee the performance, Point off Contact, Customer Service, Complain Handling, Team Management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Assistant
Kaizenvest
Mumbai
06.2022 - Current
- Scheduled and planned meetings and conferences to streamline business operations
- Supervised executive calendars while supporting administrative team to facilitate smooth operational flow
- Facilitated smooth executive trips, arranging appropriate travel, visas and agendas
- Managed information flow between senior executives and other members of staff, passing on information about policies, procedures and directives
- Maintain an organized filing system of paper and electronic documents
- Overseeing administration work and handling petty cash.
Executive Assistant to President
RattanIndia Finance Pvt. Ltd
Mumbai
12.2017 - 10.2021
- Assisting President and Business Heads in dealing with business correspondence
- Organizing and maintaining meeting, handling appointments, planning & scheduling conferences, and travel arrangements (domestic & overseas ticketing, visa & accommodation) of business heads
- Calendar Management, claim settlements and Prompt and effective follow-up on all internal & external communication and queries
- Processing invoices on time for smooth functioning of the department
- Interact with top management and international stakeholders
- Managing critical information flow in a timely and accurate manner, partnered with US PE firm Lone, Assisting President and Business Heads in dealing with business correspondence
- Organizing and maintaining meeting, handling appointments, planning & scheduling conferences and travel arrangements (domestic & overseas ticketing, visa & accommodation) of business heads
- Calendar Management, claim settlements and Prompt and effective follow-up on all internal & external communication and queries
- Interact with top management and international stakeholders
- Managing critical information flow in a timely and accurate manner
- Setting up meeting for Treasury Department with various Banks, NBFCs and other Financial Institutions
- Conducting employee engagement programme at Mumbai office, new joiner document management and training staff on system (ZingHr)
- Overseeing administration work and handling petty cash.
HR and Executive Assistant to CEO
Chatur Ideas
01.2016 - 01.2017
- Dealt with President's business correspondence, organizing meetings & appointments
- Email handling, Travel management, New Joiner training, Business Co-ordination
- Relationship Manager for the entrepreneurship program
- Presenting business ideas to various Educational and Training Institutes, grooming candidates on interpersonal skills and etiquettes
- Handling HR role with respect to on board documentation, training on process to interns and handing relieving documents, conducting exit interviews.
Customer Service Executive
Jet Airways
Mumbai
01.2011 - 01.2016
- Jet Privilege Department: Customer Service, Assisting with on job training
- Grievance Department: Handling complain emails, supervising the escalation, lost baggage management
- Training Department: Training Jet Privilege department employees on other airline ticking process (OAL) at Chandigarh & Chennai location
- Ticketing & Reservation: Domestic & Overseas booking, award ticketing, other airlines booking (OAL)
- Vouchers Department: Creating & Distributing Travel Jet Privilege upgrade voucher to members.
Ground Staff
Air India
Mumbai
01.2010 - 01.2011
- Ticketing & Reservation: Domestic & Overseas ticket booking
- Ground Staff: Ground Handling, Arrival-Departure, check-ins, lost baggage
- Customer Service: Airlines interface in customer management, Email management.
Education
Bachelor of Arts - Psychology, Resource Management
National College, Mumbai University, Welingkar Institute of Management
01.2010
Masters - Sociology
Mumbai University
Skills
- Executive Support
- Articulate and Well-Spoken
- Office Administration
- Schedule Management
- Travel Coordination
- Conference Planning
- Travel Arrangements
- Calendar Management
- Human Resources Management (HRM)
- Customer Service
- Administrative Support
- Meeting Planning
- Interpersonal Communication
Certification
- Human Resource Management from Welingkar Institute of Management
- Montessori Diploma from MVBA Institute Mumbai
Languages
- English
- Hindi
- Konkani
- Marathi
Timeline
Executive Assistant
Kaizenvest
06.2022 - Current
Executive Assistant to President
RattanIndia Finance Pvt. Ltd
12.2017 - 10.2021
HR and Executive Assistant to CEO
Chatur Ideas
01.2016 - 01.2017
Customer Service Executive
Jet Airways
01.2011 - 01.2016
Ground Staff
Air India
01.2010 - 01.2011
Bachelor of Arts - Psychology, Resource Management
National College, Mumbai University, Welingkar Institute of Management
Masters - Sociology
Mumbai University
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