Grant Penman
Carmel
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Line Cook
Amazing Joes
03.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook
The Old Spaghetti Factory International Inc.
06.2023 - 09.2024
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Garage Door Technician
Overhead Door Co.
10.2022 - 03.2023
- Explained customer service options available for repair or replacement of a wide range of products.
- Troubleshot problems related to power supply or wiring issues associated with opener installation and repair work.
- Assisted customers with selecting appropriate accessories for their garage door system based on individual needs and preferences.
Assistant Kitchen Manager
The Old Spaghetti Factory International Inc.
12.2019 - 02.2022
- Coordinated scheduling of cooks and other kitchen personnel to meet restaurant needs.
- Evaluated employee performance regularly through observation of job duties during shifts.
- Provided ongoing coaching and mentoring to staff members to encourage professional development.
- Facilitated communication between front-of-house staff and back-of-house staff on a daily basis.
Education
Bachelor of Science - Economics
Ball State
05-2026
Some College (No Degree) - Business Administration And Management
Ivy Tech Community College of Indiana
High School Diploma -
Carmel High School
Carmel, IN05-2019
Skills
- Inventory Management
- Reliable and Trustworthy
- Customer Service
- Problem-Solving
- Cleaning and organization
- Time management
Timeline
Line Cook
Amazing Joes
03.2024 - Current
Line Cook
The Old Spaghetti Factory International Inc.
06.2023 - 09.2024
Garage Door Technician
Overhead Door Co.
10.2022 - 03.2023
Assistant Kitchen Manager
The Old Spaghetti Factory International Inc.
12.2019 - 02.2022
High School Diploma -
Carmel High School
Bachelor of Science - Economics
Ball State
Some College (No Degree) - Business Administration And Management
Ivy Tech Community College of Indiana
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