Greden Selvan
Associate
Bangalore
Summary
To contribute my positive attitude, adaptability, and strong communication skills to support team goals and deliver quality work. Seeking an opportunity to apply my academic achievements and coursework knowledge to real-world projects and challenges.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Associate
BCD TRAVEL
Bangalore
04.2022 - 03.2025
- Provide technical expertise at situations which demand higher level of expertise.
- Manage customer escalation with internal teams.
- Ensured adherence & improvement such as SLAs, technical expertise, customer satisfaction.
- Successfully interpreted and implemented complex business travel requirements for high-profile corporate clients.
- Adept at handling multifaceted customer scenarios, translating their needs into accurate travel system configurations using tools like Sabre.
- Applied a methodical and disciplined approach to resolving client cases, ensuring high satisfaction and SLA compliance.
- Built strong technical expertise in travel system configuration, itinerary management, and fare constructions.
- Managed critical client interactions and escalations with professionalism and tact, ensuring smooth travel operations.
- Known for thinking creatively under pressure and offering effective solutions tailored to client-specific needs.
- Gained strong analytical and troubleshooting skills while addressing booking issues and system errors.
- Familiar with end-to-end corporate travel lifecycle, including quality checks, testing workflows, and pre-trip validations.
Education
MBA - Global Finance Market
Amity University
Noida 01.2023 - 03.2025
Bachelor of Commerce (B. Com) - Accounting, Finance, Economics, Financial Reporting
Baldwins Methodist College
Bangalore 01.2018 - 01.2022
Pre University College - Computer Science, Statistics, Business, Accountancy
St Josephs PU College
Bangalore 01.2016 - 01.2018
Skills
- Proficiency in Microsoft Excel
- Proficiency in Microsoft Word
- Proficiency in Microsoft PowerPoint
- Excellent communication skills
Favorite Sports
- Cricket
- Football
- MMA
- Boxing
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
MBA - Global Finance Market
Amity University
01.2023 - 03.2025
Associate
BCD TRAVEL
04.2022 - 03.2025
Bachelor of Commerce (B. Com) - Accounting, Finance, Economics, Financial Reporting
Baldwins Methodist College
01.2018 - 01.2022
Pre University College - Computer Science, Statistics, Business, Accountancy
St Josephs PU College
01.2016 - 01.2018
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