GREESHMA G MARAR
TRIVANDRUM
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer-service-executive
AIR INDIA SATS
06.2020 - 03.2022
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interviewed, recruited and trained new onboarding candidates.
- Collaborated with back-office team members to facilitate seamless business execution.
- Offer support to customer regarding queries problems or concerns they have about travel and logistics
Guest Relations Officer
ZODIAC INDUSRY
04.2012 - 05.2014
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Education
Aviation Training Program
ALROZ AVITION PRIVATE LIMITED
New Delhi10.2016
M.D. - Airport Ground Services
FIAT
Trivandrum05.2016
B COM - Computer Application
SB COLLEGE
Changanacherry04.2012
Skills
- New Product Delivery
- Staff Training
- Training and Development
- Market Research
- Communication Skills
- Market Expansion
- Business Development
- Problem Resolution
- Interpersonal Skills
- Performance Monitoring and Evaluation
Languages
English, Malayalam, Tamil,
Timeline
Customer-service-executive
AIR INDIA SATS
06.2020 - 03.2022
Guest Relations Officer
ZODIAC INDUSRY
04.2012 - 05.2014
Aviation Training Program
ALROZ AVITION PRIVATE LIMITED
M.D. - Airport Ground Services
FIAT
B COM - Computer Application
SB COLLEGE
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