Greeshma Karatam

System Administrator

Tech Mahindra

Hyderabad

09.2021 - Current

Granting and revoking user permissions to access Citrix environments.
Troubleshooting and fixing common user issues related to Citrix access and performance.
Resolving any issues related to internet access within the virtual desktop infrastructure.
Moving virtual machines between different ESXi hosts within a cluster to balance loads or perform maintenance.
Regular maintenance and housekeeping of virtual desktops across different Delivery Groups.
Tuning and optimizing the Citrix HDX to enhance teams' control and background option experience in Citrix environments.
Applying updates and patches to Citrix servers to keep them secure and up to date.
Addressing any problems users encounter with Outlook and Teams within their virtual desktops.
Fixing issues related to OneDrive within the virtual environment.
Adjusting virtual machine resources to meet user needs.
Installing VMware Tools to enhance the performance and manageability of virtual machines.
Identifying and closing duplicate user sessions to free up resources.
Updating the Virtual Delivery Agent software on virtual desktops and servers to ensure that they are running the latest version.
Overseeing the administration of user accounts and groups within Active Directory, including the creation, modification, and deletion of accounts.
Administering permissions and access to shared folders and network drives, ensuring users have the necessary access to resources as per requirements.
Establishing shared resources such as folders, mailboxes, and distribution lists to facilitate collaboration and communication within teams and departments.
Assigning and revoking access to mailboxes, ensuring that appropriate permissions are granted to specific users.
Creating shared folders, shared mailboxes, and Dls.
Adding new user accounts to the system, ensuring proper configuration, and access permissions.
Diagnosing and resolving problems related to Office 365, ensuring a seamless user experience.
Managing and granting access to servers, ensuring users or groups have the required permissions to perform their tasks.
Conducting comprehensive health checks for patching processes on servers.
Developed and generated detailed reports from ServiceNow's Configuration Management Database (CMDB), incident management, and change management modules, ensuring accuracy and relevance.
Additionally, I produced critical business-as-usual (BAU) reports to support daily operations and decision-making processes.

Summary

Overview

Work History

System Administrator

Education

BTech - Electronics and Communication Engineering

Skills

Languages

Certification

Timeline

System Administrator

BTech - Electronics and Communication Engineering

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