Greeshma K K
Palakkad
Summary
Adaptable and results-oriented Public Relations and HR professional with experience in public relations, HR administration, student counselling, patient relations, hospital marketing, and administrative operations. Skilled in managing stakeholder relationships, addressing customer and employee grievances, coordinating with government offices, implementing HR policies, and supporting recruitment and employee welfare activities.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Student Counsellor and HR Administrator
Prayaga Foundation for Excellence and Training
Palakkad,Kerala, India
03.2024 - 08.2026
- Provided academic and personal counselling to students
- Guided students on academic performance, behaviour, and career development
- Addressed student concerns and resolved issues in a supportive manner
- Coordinated with faculty and parents when required
- Maintained student records and counselling reports
- Supported student discipline and welfare initiatives
- Assisted in implementing HR policies, rules, and institutional procedures
- Handled employee counselling for teaching and non-teaching staff
- Addressed staff grievances and workplace-related issues professionally
- Maintained employee records, attendance, and HR documentation
- Ensured compliance with college rules, discipline, and code of conduct
- Acted as a link between management and employees
- Supported recruitment coordination and staff joining formalities
- Assisted in conflict resolution and maintaining a positive work environment
- Supported employee welfare and administrative activities
Public Relations Officer
Ahalia Ayurveda Medical College Hospital
Palakkad,Kerala, India
01.2019 - 01.2021
- Promotion of the specialties and facilities of the hospital. Analyzing the market, including competitors and consumers. Executing marketing strategies and campaigns.
- Create with innovative and engaging public relations
- Collaborate with other departments to give better service to the patients.
- Maintain good relationship with staff's
- Maintain Regular contact with patients and accompanies.
- Dealing with all type of complaints received from patients and put maximum effort to clear the queries as early as possibe.
Admission clerk
Ahalia Ayurveda Medical College Hospital
Palakkad, India
07.2017 - 12.2018
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Assisted in patient admission process based on federal and state laws.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Accurately inputted patient and insurance information into company's computer system using Company ERP.
- Answered telephones and directed calls to appropriate staff
- Scheduled and confirmed patient diagnostic appointments or medical consultations
- Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff
- Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms
- Received and routed messages or documents, such as laboratory results, to appropriate staff
- Responsible for timely and accurate patient registration
- Performed patient admissions while adhering strictly to the standards set by the medical institution
- Maintained the completeness of patients' records
- Counted the hospital register at the end of my shift and recorded all money that was paid during the Morning/day and Night shifts, and then delivered to the business office
Education
MSW - Human Resource
Bharathiar University
COIMBATORE01-2017
BA - ECONOMICS
University of calicut
Palakkad, KL01-2015
Class XII - Humanities
G.H.S.S Mankara
Palakkad, KL01-2012
SSLC -
G.H.S.S Mankara
Palakkad, KL01-2010
Skills
- Maintain & Clear queries raised by patients
- Academic advising
- Career development
- Student welfare
- HR policy implementation
- Problem solving
- Student engagement
- Student progress analysis
- Creative strategies
- Positive Attitude & sense of ethics
- Competent & ability to produce successful results
- Team worker & leadership quality
- Moral Values & willingness to shoulder added responsibility
- Adaptable & good communication skills
Languages
English
Malayalam
Tamil
Hindi
Custom
4,B2,5,C1,6,C2,6,C2
Timeline
Student Counsellor and HR Administrator
Prayaga Foundation for Excellence and Training
03.2024 - 08.2026
Public Relations Officer
Ahalia Ayurveda Medical College Hospital
01.2019 - 01.2021
Admission clerk
Ahalia Ayurveda Medical College Hospital
07.2017 - 12.2018
MSW - Human Resource
Bharathiar University
BA - ECONOMICS
University of calicut
Class XII - Humanities
G.H.S.S Mankara
SSLC -
G.H.S.S Mankara