GREESHMA NAIR
Sr. Associate
PUNE,
Summary
Proactive and detail-oriented professional with 2+ years of experience at Amazon, specializing in compliance, client support, process optimization, and data-driven decision-making. Seeking to leverage expertise in handling policy violations, customer experience improvement, and automation in a recruitment or HR role.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
T4 Associate
Amazon
Delhi
10.2023 - Current
- Utilized internal tools and automation to improve process efficiency and reduce errors, directly enhancing operational workflows and customer experience.
- Coordinated with cross-functional teams to resolve issues, ensuring adherence to both internal policies and industry regulations.
- Implemented data-driven strategies to optimize processes and improve employee productivity.
- Spearheaded team performance improvement initiatives, by leading sessions at team level.
- Facilitating efficient closure of 80-100 work items daily with an average handling time (AHT) of under 5 minutes,meeting productivity and quality targets.
- Leveraging Excel to analyze data trends, supporting decision-making and assisting leaders in revising goals through time and motion studies.
- Ensuring adherence to quality control measures, supporting stakeholders by providing actionable insights.
SPS Associate
Amazon
Chennai
08.2022 - 10.2023
- Provided exceptional support to sellers by managing their concerns, issues, and queries via email.
- Ensured effective communication and timely resolution of complex cases by collaborating with cross-functional teams.
- Analyzed seller data to identify key trends, suggest process improvements, and provide actionable insights to the team.
Project Trainee
Naval Materials Research Laboratory, Defence Research and Development Organization(DRDO)
Mumbai
11.2018 - 05.2019
Education
Integrated Master of Technology - Biotechnology
D.Y. Patil Deemed to be University, School of Biotechnology and Bioinformatics
06.2013 - 06.2019
Skills
Communication Skills (Verbal & Written)
Conflict Resolution & De-escalation
Empathy & Active Listening
Problem-Solving & Analytical Decision-Making
Relationship Building & Customer Engagement
Training & Onboarding Assistance
Adaptability & Multitasking
Data Entry & Record Management
Time Management & Organizational Skills
Process Improvement & Efficiency
Customer Satisfaction & Retention
Team Collaboration & Support
Policy & Compliance Adherence
Coaching & Mentorship
Extra-Curricular Activities
Literary Captain, A.P.S Bhuj
Timeline
T4 Associate
Amazon
10.2023 - Current
SPS Associate
Amazon
08.2022 - 10.2023
Project Trainee
Naval Materials Research Laboratory, Defence Research and Development Organization(DRDO)
11.2018 - 05.2019
Integrated Master of Technology - Biotechnology
D.Y. Patil Deemed to be University, School of Biotechnology and Bioinformatics
06.2013 - 06.2019