Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

GREESHMA N R

Pazhayannur

Summary

To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking for benefit of the organization and myself. To utilize my technical and management skills for achieving the target and developing the best performance in the organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

Tagway RFID
Bengaluru
10.2024 - Current
  • Deployed new computers for end users by installing operating systems and applications according to company standards.
  • Tracked progress of service requests using ticketing system while providing timely updates to customers.
  • Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Installed various types of firewalls such as packet filtering firewalls, application layer firewalls, proxy servers.

System Administrator

Expert Callers Solutions PVT Ltd
Bengaluru
01.2021 - 02.2024
  • Successfully installed and configured Windows Server, Active Directory, DNS, DHCP, and various Windows operating systems to ensure smooth operations of the company's IT infrastructure
  • Coordinated hardware and software installations and upgrades, ensuring compliance with company policies and procedures
  • Provided prompt and efficient helpdesk support to all users, addressing their IT-related issues and concerns in a timely and professional manner
  • Conducted server monitoring using Zabbix monitoring tool to ensure system uptime and performance
  • Managed domain controllers, including setting up group policies, managing user accounts, and granting permissions for shared folders and drives
  • Monitored system performance and conducted troubleshooting for user-related problems
  • Conducted basic network troubleshooting to identify and resolve network-related issues
  • Upgraded patches through the use of WSUS to ensure the security and stability of the company's IT infrastructure
  • Installed, configured, and troubleshot various mail clients to facilitate email communication
  • Administered Office 365 ID and Teams, ensuring seamless collaboration and communication among team members
  • Configured user accounts and monitored network activity through VPN to ensure secure and reliable remote access
  • Deploying and managing infrastructure on the AWS Cloud platform using AWS core services such as EC2, S3, VPC, ELB, RDS, Route53, Elastic Load balance Autoscaling and IAM roles

Software Testing Program Trainee

STC Technology
01.2017 - 01.2018
  • Reviewing software requirements and preparing test scenarios: I analyze software requirements and use them to design test scenarios
  • By identifying potential problems and defining testing procedures, I ensure that software meets its intended specifications
  • This process ensures the software is functional and can perform the tasks it was designed to do
  • Executing tests on software usability: I evaluate software by conducting tests that assess its usability
  • This involves determining how intuitive the software is to use, how easily users can navigate its interface, and how it performs in real-world scenarios
  • These tests help to ensure that the software is user-friendly and meets the needs of its intended audience

Education

Masters - Computer Applications

Sree Narayana Guru College
Coimbathure
01.2018

Bachelor - Computer Applications

01.2016

Skills

  • SQL
  • C
  • C
  • Microsoft Office
  • Spice Works
  • Windows Backup
  • VEEAM Backup
  • Sophos Central
  • Linux
  • AWS Core Services: EC2, S3, VPC, IAM
  • DevOps Tools: Jenkins, Git, GitHub
  • Ticketing systems
  • Server monitoring
  • Firewall configuration
  • Network troubleshooting
  • Active Directory management

Certification

MCSA (Microsoft Certified Solution Associate), Windows Server 2012R2 & 2016, AWS DevOps

Languages

  • English
  • Malayalam
  • Tamil

Personal Information

  • Father's Name: Raju.N.T
  • Date of Birth: 01/14/92
  • Nationality: Indian
  • Marital Status: Married

Timeline

IT Technical Support Specialist

Tagway RFID
10.2024 - Current

System Administrator

Expert Callers Solutions PVT Ltd
01.2021 - 02.2024

Software Testing Program Trainee

STC Technology
01.2017 - 01.2018

Masters - Computer Applications

Sree Narayana Guru College

Bachelor - Computer Applications

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